Senior Engagement Manager: Product Management, AWS Professional Services

Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement

Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

As an experienced technology program manager, you will be responsible for:

• Leading and managing complex cloud migration and implementation projects
• Leading complex technical consulting engagements end-to-end, including project planning, risk management, stakeholder management, and delivery of business outcomes while applying AWS best practices and frameworks.
• Setting a vision for the product and delivery, making data-driven decisions to balance customer requirements, technical feasibility, and project timelines while managing multiple stakeholder expectations across customer organizations.
• Developing and executing comprehensive product roadmaps and delivery plans including requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status reporting while ensuring quality and security standards are met.
• Enabling customers to adopt AWS services through knowledge transfer, training, and implementation of best practices, acting as a trusted technical advisor throughout the engagement lifecycle.
• Leveraging Amazon's product management and development mechanisms to drive change that empowers our customers to deliver more effectively.

This is a role for someone who wants to bring their product and technical expertise to a space with opportunity to deliver innovation.

A day in the life

As a Senior Engagement Manager at AWS Professional Services, you'll lead complex technical implementations for our enterprise customers while ensuring solution quality through AWS frameworks like Cloud Adoption Framework, Well-Architected Framework, and Global Delivery Framework. Your day involves managing project timelines and risks, conducting technical deep-dives with development teams, and steering architectural decisions. You'll balance hands-on technical leadership with project management activities - from running daily stand-ups and sprint planning sessions to facilitating solution design workshops and architectural reviews. You'll coach customers on product management best practices, influencing customer stakeholders and driving the product vision and roadmap for how customers build their products. You will lead complex engagements across diverse customers to prioritize roadmap features, coaching and spearheading the definition of new capabilities through product and technical design documents. You will have a high level of comfort with ambiguity, a deeply analytical mindset with the ability to investigate complex challenges, and can effectively influence across organizations. You work backwards from the customer, dive deep into data to understand the issues, and drive product development to deliver collaboratively with your teams and partners.

About The Team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve

Basic Qualifications

• Product/Program Management experience leading and delivering enterprise-level IT engagements in IT Professional Services or consulting organization supporting Fortune 500 customers.
• Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects
• Experience applying delivery frameworks and methodologies
• Experience in delivering presentations, communications (oral & written), and relationship building skills, across all levels of management.

Preferred Qualifications

• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Knowledge of cloud migration and application modernization leveraging cloud native services
• Knowledge of Agile and Product development methodologies
• Proven record of complex and creative problem-solving

Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Web Services Australia Pty Ltd

Job ID: A3086926