Head of Retail

1 week ago

Sydney, New South Wales, Australia Charterhouse Partnership Full time $150,000 - $200,000 per year
  • Lead high-profile brand rollouts across luxury, lifestyle, beauty, and apparel retail.
  • Drive operational excellence, sales performance, and customer experience nationwide.
  • Shape the future of an expanding retail network with global brand backing.
  • Sydney or Melbourne Based (National Travel Required)
  • $150K–$200K + Super + Bonuses and Benefits

About the Company

Our client is a leading international retail group bringing a portfolio of globally recognised brands to the Australian market. With categories spanning luxury goods, fragrance, apparel, beauty, and lifestyle, they are redefining retail experiences across multiple formats—from boutique to high-volume. This is a rare opportunity to contribute to a significant expansion, spearheading national store rollouts and operational uplift while working closely with international brand partners.

Role Summary

Reporting to the General Manager, this senior leadership role will oversee multi-site operations nationwide. You will lead high-performing retail teams, deliver seamless new store launches, and ensure each brand meets global compliance, visual merchandising, and customer experience standards.

The role combines strategic planning with hands-on operational leadership, making it perfect for someone who thrives in fast-paced environments and loves building high-performing teams from the ground up.

Key Responsibilities

  • Lead national retail operations.
  • Drive sales performance, customer experience, and compliance standards across all stores.
  • Oversee the rollout of new boutiques and high-turnover formats, ensuring on-time and on-brand delivery.
  • Partner with brand principals to localise global marketing campaigns and in-store activations.
  • Lead recruitment, onboarding, and coaching for field and store leadership teams.
  • Manage KPI performance, including sales, conversion, ATV, NPS, and stock control.
  • Collaborate with head office, finance, and project teams for store development and budgeting.
  • Develop and execute CRM strategies to drive customer loyalty, repeat purchases, and personalised brand experiences.
  • Maintain full P&L accountability, using data-driven insights to maximise profitability and manage expenses effectively.

What You'll Bring

  • 5+ years of senior multi-site retail leadership
  • Experience in one or more relevant sectors: luxury, beauty, apparel, or lifestyle.
  • Proven success in launching new stores and scaling retail networks.
  • Strong commercial acumen with P&L management experience.
  • Exceptional stakeholder management, including landlord and brand partner relations.
  • High capability in team coaching, succession planning, and operational excellence.

What's on Offer

Work with a fast-growing, globally well-known retail group with the opportunity to lead diverse brands through an exciting growth phase. You'll enjoy competitive remuneration, generous incentives, international exposure, and the chance to shape a national retail footprint from the ground up.

How to Apply

Click APPLY or contact Michaela at

for a confidential discussion.

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