Customer Experience Specialist

3 days ago

Cheltenham, Victoria, Australia Oroton Group Pty Limited Full time $40,000 - $60,000 per year

About the brand

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world.

About the role

Step into a brand-new chapter with Oroton We're opening a fresh new concession at David Jones Southland our very first in this location - and we're looking for a passionate Part-Time Team Member to help bring this store to life and create an exceptional experience from day one.

In this role, you'll be at the heart of creating memorable shopping experiences - delivering exceptional service, offering personalised style advice, and making every customer feel valued. You'll thrive in a fast-paced, high-energy environment where your ability to connect with people and drive results will shine. From assisting customers in finding their perfect pieces to managing high-volume stock and ensuring our products are beautifully presented and easily accessible - your impact will be felt in every corner of the store.

This role is a permanent part-time position offering 20 hours per week.

You'll excel in this role if you enjoy:

  • Be a role model for your team, lead by example and cultivate a customer-first culture. Your positive attitude and commitment to service excellence will motivate those around you and set the standard for every interaction.
  • Bring energy and efficiency to daily store operations. From stock organisation and sales to delivering standout customer service, you'll ensure everything runs smoothly and every customer enjoys a seamless experience.
  • Embrace the pace of retail. You'll stay agile and focused during busy trading periods, maintaining high standards under pressure and turning challenges into opportunities.
  • Work closely with the team to keep the store looking its best. Execute merchandising strategies and create engaging product displays that draw customers in and reflect the brand's aesthetic.
  • Partner with the management team to shape and implement strategies that elevate customer satisfaction, boost sales, and optimise overall store performance.

What you'll bring to Oroton

  • Proven experience working in a retail team, consistently achieving KPIs and exceeding store targets
  • Strong attention to detail and confident clienteling skills
  • A positive, can-do attitude that thrives in a fast-paced, high-volume retail environment
  • A keen eye for styling and a genuine passion for luxury products
  • The ability to energise and uplift the team, creating a fun and motivating atmosphere every day

The benefits of working for Oroton:

  • Generous remuneration package, including: a bonus structure on offer, Team incentive programs and Oroton product discounts
  • A structured training plan to learn the ins and outs of Oroton's 5 P's
  • Enjoy discounts with WHEREFIT to gyms, ICONIC Sport, Adore Beauty & HelloFresh
  • 12-weeks Paid Parental Leave Including paid superannuation for eligible employees
  • Fun, supportive, and dynamic team culture

If you're detail-oriented, love working with people, and are ready to bring your energy and enthusiasm to a brand that values quality and service, we'd love to meet you

You must have full Australian working rights to be considered for this role.

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