Customer Experience Representative

1 week ago

Rocklea, Queensland, Australia PLUNGIE PTY LTD Full time $60,000 - $80,000 per year

OUR BUSINESS

Plungie is an award-winning, world-first product that's pioneering the future of swimming pools. Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and more often than not, cost-effective solution for a premium swimming pool.

THE OPPORTUNITY

The Customer Experience Representative is essential in providing an outstanding Plungie experience to our diverse client base, handling both the support and administrative facets of sales and customer service. This role also includes active engagement in outbound sales calls, inbound warranty communications, and pipeline management across all sales and service funnels.

You will contribute to our team by:

  • Providing an exceptional customer service experience across a large range of customer channels e.g. social media, emails and phone
  • Entering inbound sales orders and processing orders through order management procedures
  • Maintaining and administering accurate and detailed customer enquiries, sales leads and order fulfilment tasks, via internal CRM.
  • Managing the entry and fulfilment of purchase orders with external suppliers
  • Showing commitment to delivering quality outputs to clients and customers, via high volume data entry through Hubspot & MYOB to manage and maintain orders
  • Assisting, nurturing and educating new and existing clients, builders, and dealers through their daily Plungie enquiries through to order fulfilment

You will bring to our team:

  • A positive outlook to a changing and growing environment.
  • Previous experience in contact centre environments, with an outbound sales focus is highly desirable.
  • Strong organisational skills that reflect the ability to perform and prioritise multiple tasks seamlessly with excellent attention to detail.
  • Experience in CRM (HubSpot a distinct advantage) usage tools and a working knowledge of industry-specific software programs.
  • Proven ability to achieve fundamental targets and objectives and in the delivery of administrative and reporting functions in a sales and service-driven organisation.

OUR BENEFITS

Our Employee Value Proposition recognises our team is our most important asset. At Plungie you will receive:

  • A competitive salary.
  • Additional leave benefits plus the day off for your birthday.
  • Hybrid work environment.

If you believe you have what it takes to come on this amazing journey with us and are craving somewhere that will allow you to build your career in a fun, caring, and ambitious environment, we would love to hear from you - APPLY NOW

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