Workforce Retention Consultant

1 week ago

Gladstone Queensland, Australia IMPACT Community Services Full time $60,000 - $90,000 per year

IMPACT Community Services is proud to announce our successful partnership with CoAct under the Inclusive Employment Australia program. This transformative 5-year initiative will empower the Gladstone community through inclusive employment solutions.

We are seeking a passionate, driven professional to join our Gladstone team as a Workforce Retention Consultant. In this newly created role,you will support clients after they start work, helping them to stay employed in the long term.

What you will be doing:

  • Retention Support and Planning, conduct workplace assessments to identify client support needs and develop targeted action plans
  • Client and Employer Servicing, maintain regular contact with clients and employers to monitor progress and support needs
  • Claims management, monitor earnings and hours and manage claim tracking
  • Customised Employment, negotiate tailored opportunities with employers
What you'll need to succeed:
  • A passion for inclusive employment and a genuine commitment to empowering individuals from diverse backgrounds
  • Relevant experience in employment services, community engagement, recruitment, or workforce development
  • Strong interpersonal and communication skills – you'll be working with people from all walks of life
  • Proven ability to build relationships with job seekers, employers, and community stakeholders
  • Adaptability and initiative – this is a dynamic, fast-paced environment where innovation is encouraged
  • Understanding of local labour markets and barriers to employment in regional communities.
  • A current driver's license and the ability to travel locally as required
Why IMPACT?
  • A fortnightly Rostered Day Off (RDO)
  • Salary packaging up to $18,500 per year to increase your take home pay
  • Birthday bonus day off
  • Paid 2 hours per month to donate to a worthy cause of your choice
  • Opportunities for advancement with our 'grow your own' approach
  • Leadership programs with the Institute of Managers and Leaders
  • Leaders Lab, development support for employees aspiring to leadership roles
  • Westpac Corporate Partner program with discounted bank products and financial education
  • Reimbursement for Working with Children and NDIS Worker Screening clearance

To find out more, view our Position Description and full list of staff benefits at our Join Our Team page at

How to apply:

Submit your application today and provide your:

  • Cover letter showing us why you are a great match for this role
  • Current Resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit.

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check and National Police Check.

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

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