Service Desk Analyst

Lumascape is a global leader in the architectural lighting industry. Since our inception in 1991, we have been dedicated to providing our customers with superior, innovative lighting solutions that address their most complex lighting challenges. Our commitment to precision-engineered lighting solutions has solidified our reputation for performance and transformative impact.

About This Role:

Under general supervision, the Service Desk Analyst provides hardware and software support for workstation technology on-premise, remote workers, and assists teams at other locations. This includes tier 1 and 2 troubleshooting of issues for resolution and/or escalation to other teams globally.

Demonstrates behavior that is consistent with the company's values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Essential Functions:

• Provides technical support in installing, configuring, and troubleshooting software, including Microsoft, third-party, and proprietary applications, both for existing software and new systems introduced into the environment. Support will also include client access to the corporate e‐mail system and other identified business-critical applications.

• Provides project implementation support, including testing, deployment planning, and support of software roll-outs, post implementation support, creation of end‐user documentation, and assisting users with associated changes in technology as needed.

• Provides technical support to staff working in remote locations requiring connectivity to the corporate offices via secure Internet access, initial troubleshooting, support, and escalation of high‐speed Internet connectivity at these remote locations.

• Assists in the definition, implementation, and maintenance of standards pertaining to the desktop systems environment, including items such as O/S configurations, software releases, and hardware models.

• Supports daily operations, including QA verification of desktop and laptop computers ready for deployment, coordination and assistance with departmental moves of computer and phone equipment, and ongoing support of workstation technology.

• Creates and maintains associated Technical Support procedures, to include the development of support documentation, monitoring/maintenance practices, and installation procedures applicable to the systems environment.

• Supports Service Desk phone coverage, receiving and logging calls into the call tracking database, and monitoring incoming tickets created via e-mail.

Education/Training Required and Preferred:

• Associate's degree in Computer Science or related field of study, or equivalent work experience.

Experience Required and Preferred:

• One to three years of experience in information technology within a large organization.

What You Bring:

• Strong knowledge of computer hardware and software technology, including networking concepts. Ability to perform assembly and installation of computer systems.

• Advanced knowledge of current Microsoft Windows OS environments and related Office applications.

• Strong analytical and problem‐solving skills. Strong attention to detail and ability to follow detailed, established procedures, policies, and processes.

• Excellent written and verbal communication skills in English.

• Strong customer service and interpersonal skills to interact with members across the organization.

• Ability to work as a member of a team and to handle multiple tasks and changing priorities. Ability to work independently and with minimal direction, demonstrating initiative.

• Ability to travel to gain access to remote facilities. Must have a valid driver's license.

• Ability to provide technical support outside of regular business hours when necessary.

• CompTIA A , and Apple OS X (e.g., Mojave, High Sierra, Sierra) preferred.

• Knowledge of Mac hardware and software platforms preferred.

What We Offer:

• Amazing corporate culture - we walk the walk when it comes to our values

• FUN company events

• Company Donation Matching and Volunteer Rewards

• Career Development opportunities and profit sharing bonus

Lumascape is a member of the Hunter Industries Family of Companies, headquartered in Southern California. Hunter is a leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings.

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.