Member Service Consultant

Are you ready to delve into a career where your contributions are more than just working in a financial institution, that your energy in your job gives back to those that protect and serve our community each day? Are you ready to become a part of an organisation where your opinions matter, and your efforts are acknowledged and celebrated?

At QBANK, we know it takes a team to achieve the exceptional personal service that we offer, which is why we work to maintain an engaged and inclusive workplace with a clear purpose.

We employ staff across a range of specialist and management roles in banking, finance, risk and compliance, marketing, technology and people and culture within our Queensland based organisation.

Be part of an organisation where your opinions matter, your efforts are acknowledged and celebrated, and your actions can make a difference to those who protect and serve Queensland.

About the Role

Reporting to the Manager, Member Services, you will be working in a fast moving and ever-changing Member first environment, both in our branch and contact centre.. As the face and voice of QBANK, you will be the first point of contact and will be responsible for delivering on our service commitment to QBANK Members. You have the ability to make our Members feel welcome, taking the time to understand their unique financial goals, identifying opportunities, and offering solutions to support them.

This is more than a traditional banking role. As part of a small team your duties will include:

• Exceptional service with a genuine care for the individual Member
• Referring opportunities to our banking specialists related to credit cards, insurance, personal loans and home loans;
• Maintain and build Member relationships;
• Going above and beyond to support our Members' financial wellbeing.
• Opening accounts and Term Deposits
• Deceased Estate administration
• Dealing with member enquiries face to face, over the telephone and via email
• Arranging foreign currency and cards
• Retaining and growing our Member base
• Keeping accurate records in our banking system

Be part of a supportive team and an organisation committed to their employees. At QBANK, our positive culture is reflected by our consistently high employee engagement and satisfaction scores. We invest in the development of our team members and our workplace culture. We believe your efforts should be rewarded and have a number of programs in place to recognise our people.

About you

To be successful in this role, you will need to prioritise the needs of our Members and demonstrate this philosophy in your everyday actions.

You will have experience within a customer service role or within the operations of a bank and are keen to demonstrate your exceptional service qualities.

The following skills and experience will set you up for success:

• Experience in customer service or operations, preferably in the banking sector
• A passion for helping Members achieve their financial goals
• Outstanding communication skills
• Confidence dealing with people face to face, over the phone and via written correspondence
• Demonstrated history of delivering exceptional customer service
• A high level of accuracy and attention to detail
• Microsoft Office skills
• Tier 2 General Advice certification or equivalent (support to complete this certification may be provided by QBANK)

What can QBANK offer you?

We take pride in being a close-knit organisation where collaboration and teamwork is the norm, while operating in a relaxed yet performance driven environment.

At QBANK, our positive culture is reflected by our consistently high employee engagement & satisfaction scores. We invest in the development of our team members and our workplace culture. We believe your efforts should be rewarded.

You can also expect:

• Support for your success including on-the-job training and educational assistance
• Ongoing professional development
• Great employment conditions
• Work-life balance with work flexibility (we are primarily office based, close to Roma Street Transit Centre).
• Easy childcare options with discounted rates located close to the office.
• Regular social events and much more

Apply Today

Apply online by submitting your resume, together with a cover letter by selecting the "Apply" button.

Closing date for applications: Sunday 14 September 2025

The closing date below may be brought forward due to a high volume of applications being anticipated for this role. Don't delay, apply now

Enquiries and requests for the position description can be emailed to our People & Culture department at 

Applicants must be eligible to work in Australia. No agencies, please.