Internal Communications Expert Lead

Are you a strategic communicator with a passion for shaping how organisations connect internally? We're looking for an Internal Communications Expert Lead to drive business-wide communications and lead the evolution of our internal channels.

This is a high-impact role where you'll partner with senior leaders, influence culture, and help drive transformation through clear, compelling communication.

Ready to make an impact?

What you'll do
 

• Lead Strategic Communications: Advise senior leaders on how to best engage employees and drive business outcomes through internal channels.
• Optimise Internal Platforms: Establish and continuously improve communication platforms to ensure they're effective, measurable, and aligned with business needs.
• Drive Change Communications: Lead messaging for major change initiatives, helping employees understand their role in the company's success.
• Champion AI-Enabled Communication: Use AI tools to simplify complex information, enhance synthesis, and improve efficiency.
• Craft High-Impact Content: Develop messaging that reflects our values, priorities, and strategic direction.
• Measure & Improve: Implement metrics to assess communication effectiveness and drive continuous improvement.

What we're looking for

• 10+ years' experience in communications, with a strong focus on internal communications.
• Proven ability to advise senior executives and lead change communications.
• Strong business acumen and understanding of organisational dynamics.
• Curious, creative, and comfortable experimenting with new technologies.
• Exceptional written and verbal communication skills.
• Experience with AI tools and platforms is highly desirable.

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

 

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.  Let us know if you'd like to chat with an LGBTQ+ Confidential contact.  

Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact Skye Griffiths on

Applications close Friday 31 October 2025

Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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