
Communications Specialist
3 days ago
Communications Specialist, Student Remediation Program
Location: Sydney (or hybrid)
Duration: Initial 6 months (with potential to extend)
Rate: $850 – $1,000 per day (ex-GST)
About the Role
An education company, a client of ICG, is undertaking a major data remediation initiative to correct and validate student and financial information across multiple systems.
We are seeking an experienced Communications Specialist to design and manage all student- and stakeholder-facing messaging across channels — including email, SMS, letters, and phone scripts.
This role is critical to ensuring that every communication is clear, accurate, and compliant, providing students with a professional, empathetic experience while ensuring the institution meets data integrity and reporting standards.
You'll collaborate closely with the remediation team, compliance, and student services functions to ensure that messages are transparent, timely, and effective in driving the required actions from students or internal teams.
Key Responsibilities
- Draft, refine, and oversee all outbound communications across digital and print channels.
- Translate technical or regulatory requirements into plain-language messages for students and internal stakeholders.
- Develop and maintain a library of approved templates and call scripts.
- Ensure all messaging complies with privacy, data protection, and legal standards.
- Coordinate with operations teams to manage communication schedules and callback processes.
- Track and report communication metrics (delivery, response, resolution).
- Assist in the development of training and guidance for staff managing direct student contact.
Skills & Experience Required
- Minimum 3-5 years of experience in developing clear and compliant communications within complex organisations (education, financial services, utilities, or similar).
- Strong written communication and editing skills — able to make complex information simple.
- Experience working with compliance, legal, or risk teams.
- Familiarity with multi-channel communications (email, SMS, letter, call scripts).
- Exceptional attention to detail and understanding of confidentiality requirements.
- Must have the right to work in Australia and be able to pass background checks if required.
- Ability to balance tone, professionalism, and empathy in all student or customer communications.
- Proficiency in Microsoft Office Suite and experience with project management tools.
What You'll Work On
- Designing and approving communications to support student data and account corrections.
- Building message templates, FAQs, and escalation scripts.
- Supporting multi-channel outreach campaigns.
- Advising on best-practice tone and sequencing of communications.
- Measuring and improving communication effectiveness.
-
Network Specialist Critical Communications
4 weeks ago
Sydney, New South Wales, Australia BAI Communications Full timeNetwork Specialist Critical CommunicationsHomebush NSW 2140, AustraliaPosted Tuesday 29 July 2025 at 2:00 pm | Expires Sunday 24 August 2025 at 1:59 pmWHY BAI COMMUNICATIONSAt BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.When disaster strikes, reliable communication...
-
Integration Specialist
4 weeks ago
Sydney, New South Wales, Australia BAI Communications Full timeIntegration Specialist - Telco and PSN Delivery (18-month FTC)Homebush NSW 2140, AustraliaPosted Wednesday 20 August 2025 at 2:00 pm | Expires Sunday 7 September 2025 at 1:59 pmLET'S EXPLORE THE ROLEThe Integration Specialist is a key role within BAI Service Delivery team responsible for providing technical integration support for a small team of engineers...
-
Medical secretary/administration support
1 week ago
Sydney, New South Wales, Australia Specialist Practice Full time $60,000 - $80,000 per yearWe are a specialist surgical practice in Randwick seeking an experienced Medical Secretary/Administration professional to provide daily administrative and front of house support. This full-time roles requires a well-presented, friendly individual with the ability to manage a wide range of tasks with professionalism and discretion.Qualifications &...
-
Medical Receptionist
1 week ago
Sydney, New South Wales, Australia Specialist Services Full time $50,000 - $80,000 per yearYour role will be to support our Specialist Physicians and Surgeons with second to none admin support. You will report to the Practice Manager.Duties & responsibilities:Running of busy clinicsChecking in patientsUpdating records, scanning and importing medical recordsBilling, debt chasing (including liaising with Medicare and Health Funds)Manage phone calls...
-
Communications Specialist
5 days ago
Sydney, New South Wales, Australia NSW Government Full time $99,338 - $110,271 per yearCommunications SpecialistJoin us at the Australian Museum and help us achieve our mission to ignite wonder, inspire debate and drive changeAbout the RoleThe Communications Specialist role is responsible for assisting in the development of strategic communication initiatives and stakeholder messaging at the Australian Museum. In this role you will be focusing...
-
Communications Specialist
4 weeks ago
Sydney, New South Wales, Australia abroadly Full timeCommunications SpecialistWe're looking for a nimble, creative all-rounder to support our team with:Developing and polishing sales and creative pitch decksManaging and scheduling social media content (Instagram, LinkedIn, TikTok)Designing simple visual assets in CanvaConducting light market research to support campaign and pitch developmentBringing new, fresh...
-
Communications Specialist
4 weeks ago
Sydney, New South Wales, Australia abroadly Full timeCommunications SpecialistWe're looking for a nimble, creative all-rounder to support our team with:Developing and polishing sales and creative pitch decksManaging and scheduling social media content (Instagram, LinkedIn, TikTok)Designing simple visual assets in CanvaConducting light market research to support campaign and pitch developmentBringing new, fresh...
-
Radiographer
2 weeks ago
Sydney, New South Wales, Australia Specialist Radiology Kingswood Full time $90,000 - $120,000 per yearSpecialist Radiology Kingswood provides a complete network of imaging services and specialist care. Specialist Radiology Kingswood is run by medical imaging experts and is ideally positioned to provide specialist services and outstanding care to the local community.An exciting opportunity for a General radiographer to join our friendly and professional team...
-
Communications Specialist
2 weeks ago
Sydney, New South Wales, Australia Fetch Pet Full time $60,000 - $80,000 per yearAbout FetchEvery interaction we have with a customer shapes how they feel about Fetch. That means our comms team doesn't just support the experience – they create it. We're looking for a Comms Specialist who can bring clarity, warmth, and ownership to every conversation.About youYou're a brilliant communicator with at least 3+ years of experience in...
-
Communications and Media Specialist
7 days ago
Sydney, New South Wales, Australia Cotton Australia Full time $90,000 - $120,000 per yearAre you a communications specialist who can think strategically, manage issues proactively, and roll up your sleeves to deliver quality content? Are you keen to work with a small team of dedicated staff who are passionate about agriculture and regional affairs?Cotton Australia is a dynamic peak industry group representing the interests of Australia's cotton...