Service Desk Analyst

12 hours ago

Canberra, ACT, Australia Centorrino Technologies Full time $60,000 - $80,000 per year

Join Centorrino Technologies: Your Future in Tech Starts Here

At Centorrino Technologies (CT), we're not just about technology; we're about building a thriving community. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We're redefining the customer experience, and we need dedicated individuals like you to enhance our team as a Service Desk Analyst.

As a Service Desk Analyst, you'll be the first point of contact for ICT users, providing support, troubleshooting technical issues, and ensuring the smooth operation of ICT systems. You'll work closely with operational teams and industry partners, delivering a high standard of customer service in a dynamic environment.

Requirements

What you'll do:

  • Provide high-quality ICT support to ASD staff, both in person and over the phone.
  • Diagnose, troubleshoot, and resolve ICT issues, escalating where necessary.
  • Manage and triage job queues to ensure timely resolution of requests.
  • Provision IT equipment, manage faulty or obsolete assets, and maintain accurate records.
  • Collaborate effectively with a wide range of internal and external stakeholders.
  • Apply ITIL principles to support ICT operations and service delivery.
  • Use and contribute to knowledge management systems and support documentation.
  • Participate in continuous improvement and quality assurance activities.
  • Perform additional ICT service and support tasks as required.

What you bring to the table:

  • Strong customer service mindset with a focus on clear communication and responsiveness.
  • Proven experience in ICT support or service desk environments.
  • Ability to work independently and collaboratively within a team-oriented setting.
  • Sound analytical and problem-solving skills to diagnose and resolve technical issues.
  • Understanding of ITIL frameworks and incident management processes.
  • Familiarity with knowledge management tools and communications systems (or ability to learn quickly).

  • Experience with or knowledge of the SFIA skill areas below is highly regarded:

  • Customer Service Support – Level 3

  • Incident Management – Level 4
  • Quality Assurance – Level 3
Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why:

  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A validVulnerable People /Working with Children Check (WWCC) and Police Check are required.

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