Risk Manager – Technology Operations and Architecture

Be at the heart of it

We have a clear ambition to be the world's most customer-centric healthcare company. To bring our ambition to life, we're evolving how we do things to create value for our customers now and into the future. Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make

We're looking for a Risk Manager – Technology Operations and Architecture to join our Technology Risk team. You'll play a critical role in providing second line oversight and independent challenge across technology operations and architecture domains. Reporting to the Risk Lead – Technology Operations and Architecture, you'll help shape risk practices that support resilience, transformation, and secure operations across Bupa's technology landscape.

This role can be based in Sydney or Melbourne. Bupa offers a hybrid working environment, with 2 days in office per week and the remainder from home.

How will you make an impact?

You'll be a trusted advisor and risk partner to technology leaders—providing credible challenge, conducting targeted risk assessments, and helping ensure our architecture and operations are resilient, secure, and aligned with regulatory expectations.

Your key responsibilities will include:

• Provide second line oversight and independent challenge over technology risk activities, focusing on infrastructure, service management, enterprise architecture, and cloud operations.
• Review and challenge key technology initiatives, architecture roadmaps, and platform transformations for inherent and residual risks.
• Monitor risk metrics and KRIs, escalating areas of concern and producing high-quality risk reports for senior stakeholders.
• Conduct thematic and targeted risk assessments across cloud architecture, IT operations, resilience, and network design.
• Participate in post-incident reviews and root cause analyses for major IT service disruptions.
• Review and challenge remediation plans related to technology issues and audit findings.
• Support the Technology Risk Line 2 team and contribute to risk committee briefings and governance activities.

About You

You're a proactive risk professional with strong analytical skills and a passion for technology. You thrive in complex environments and enjoy influencing outcomes that improve resilience and reduce risk exposure. You're confident communicating technical concepts to diverse audiences and bring a collaborative mindset to everything you do.

Key skills and experience required:

• Experience in risk advisory, audit, or compliance within technology environments
• Strong understanding of technology risk frameworks and standards (ISO, NIST, ITIL, COBIT, TOGAF)
• Strong working knowledge of PCI compliance and experience coordinating assurance activities with independent organisations.
• Excellent stakeholder management and negotiation skills, with the ability to challenge constructively and influence outcomes.
• Attention to detail and analytical mindset, with strong prioritisation capabilities in complex environments.
• Experience working in Line 1 or Line 2 risk roles, ideally in regulated industries such as insurance, telecom, retail, or Big 4 consulting.
• Proven ability to partner with technology teams on topics such as cloud, AI, and enterprise architecture.
• Solid understanding of APRA regulatory requirements, particularly in the context of APAC operations.
• ISACA certifications (CRISC, CISA, CISM) highly regarded.

What's in it for you?

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing, and futures. Through the Viva Healthier and Happier program, we are providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.