customer service

2 weeks ago

Sydney, New South Wales, Australia BONDI BORN Full time $67,200 - $72,200 per year

CUSTOMER SERVICE & LOGISTICS ASSISTANT/S

Location: Marrickville, Sydney NSW

Work Type: Full-time or Permanent Part-time

Salary: $67,200 incl. super (Full-Time) or pro-rata for Part-Time

Industry: Fashion & Textile / Logistics & Customer Service


ABOUT THE ROLE

We are hiring for either:

• 1 x Full-Time (5 days/week) — $67,200 incl. super + $5K raise after 12 months

• OR 2 x Permanent Part-Time (3 days/week) — pro-rata of $67,200 incl. super

Join our growing team at BONDI BORN in Marrickville. You'll work in our combined studio and warehouse, helping manage our customer service and order fulfilment functions for both eCommerce and wholesale orders.

We're looking for a reliable, detail-oriented person with at least 1 year's of experience in a similar role. Or two eager university students who can commit to 3 days per week as permanent part-time employees.


ABOUT US

BONDI BORN is an Australian designer brand of luxury women's swim and resort wear. We are B Corp certified and committed to the highest standards of sustainability, ethics and quality.

We ship globally via our eCommerce platform and are stocked by some of the world's most prestigious retailers including David Jones, Moda Operandi, Harvey Nichols, Goop and Nordstrom.

Website:

Instagram: @bondibornaustralia


YOUR RESPONSIBILITIES

CUSTOMER SERVICE

  • Use Gorgias customer service platform to manage all customer emails and inquiries
  • Learn about our products and consult with the internal team to answer customer queries about garments and provide recommendations
  • Resolve delivery issues, returns and exchanges in a timely and professional manner
  • Collaborate with eComm team to ensure customer service information on our website is accurate and up to date
  • Report back to team on common issues and customer feedback

PICK, PACK & SHIP ECOMMERCE ORDERS

  • Pick, pack and ship daily customer orders
  • Book couriers and manage international shipping paperwork
  • Accurately process returns and exchanges
  • Help manage casual assistants during peak periods

WAREHOUSE ADMIN & INVENTORY

  • Help with regular stocktakes
  • Keep track of packaging supplies and ensure they are reordered as needed
  • Assist with packing wholesale orders (4 times per year)
  • Maintain a clean and safe warehouse environment
  • Use internal systems (Shopify, Apparel Magic, The Iconic) to update stock

AVAILABILITY

  • Must be able to work on regular weekdays over the Christmas and New Year period (excluding public holidays)

WHAT WE'RE LOOKING FOR

ESSENTIAL

  • Strong written and verbal English communication
  • 1–2 years of experience in a similar role
  • High attention to detail and problem-solving mindset
  • Able to lift boxes (up to 25kg) and use a warehouse ladder
  • Positive team player with good time management
  • Basic Excel or Google Sheets skills
  • Must possess Australian work rights to be eligible for this position

PREFERRED

  • Experience with Shopify and/or Gorgias
  • Background or interest in fashion, retail or eCommerce

WHO THIS WOULD SUIT

  • Full-time role: Early-career professionals or recent grads
  • Permanent Part-time roles: University students studying fashion, business, or communications

BENEFITS & PERKS

  • Be part of a passionate, ethical Australian fashion brand
  • Vibrant Marrickville location near cafes and transport
  • Generous clothing allowance after successful probation
  • Career path into fashion, logistics, customer service or eCommerce
  • Supportive, respectful, and inclusive team culture

HOW TO APPLY

Apply via Seek with your CV and a short cover note. Please indicate:

  • Whether you're applying for the full-time or part-time role
  • Why you'd be a great fit for BONDI BORN

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