Scrum Master

Scum Master

Employment Type: Ongoing

Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

Grade: DCS Clerk Grade 7/8

Salary Range: $113,574 - $125,720p.a. base salary dependent on experience, plus superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are now inviting applications for the opportunity as a Scrum Master for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role you will promote lean and agile ways of working to support the delivery of projects and product initiatives, from concept through to strategy, implementation and continuous improvement, to meet organisational objectives within a hybrid of traditional and agile frameworks.

Day to Day Responsibilities

• Facilitating Scrum ceremonies such as daily standups, sprint planning and reviews
• Conducting Maturity assessments to identify the health of products teams
• Run retrospectives, and leveraging data to ensure a continuous improvement delivery environment is achieved
• Ensure the teams adhere to our new ways of working
• Removing impediments that hinder progress, coaching teams on Agile practices, and collaborating closely with the Product Owner to maintain a prioritized product backlog

What you will bring to this role

• Proven experience in coaching to create an outcome-focused product roadmap, gather customer insights, and define user stories, acceptance criteria, and success metrics for customer-centric product design and delivery.
• Experience in guiding cross-functional teams through the entire product lifecycle, executing product strategy, validating features, and fostering organisational understanding of user-centred delivery approaches.
• Experience on advising as well as implementation of continuous improvement initiatives for product delivery teams to increase efficiency, compliance and general delivery maturity
• Proven experience collaborating with cross-functional teams to enhance customer experience and implementing Agile-driven process improvements for increased productivity and optimal service delivery.

Essential requirements

• Tertiary qualifications in a relevant discipline and/or demonstrated equivalent experience highly desirable.
• Knowledge of Scale Agile Framework (SAFe) practices

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, 17 October 2025 at 9:59 AM

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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