Disability Support Worker – Complex Needs

About Us

EddenRose Community Services is a registered NDIS provider with a strong commitment to Putting People First. We specialise in supporting participants with spinal cord injuries, acquired brain injury (ABI), psychosocial disability, and complex behavioural needs.

Our mission is to provide safe, person-centred, and trauma-informed support that builds trust, promotes independence, and improves quality of life.

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About the Role

We are seeking a highly experienced, self-driven, and respectful Disability Support Worker to support a participant in Greenvale VIC with complex physical, neurological, and psychosocial needs.

This is not an entry-level role. It requires a professional who can:

• Deliver high-intensity personal care with skill and attention to detail.
• Manage challenging behaviours calmly using trauma-informed approaches.
• Liaise confidently with doctors, hospitals, and allied health teams.
• Support meaningful community access in a bright, vibrant, and proactive way.
• Maintain clear, detailed documentation that meets NDIS compliance standards.

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Key Responsibilities

Personal & Health Care

• Reposition participant every 2–4 hours to prevent pressure injuries.
• Assist with hygiene, dressing, grooming, and continence care.
• Administer and monitor medications as per the care plan.
• Follow strict infection control and manual handling protocols.
• Monitor pain, wounds, and health status; escalate concerns promptly.
• Provide safe hoist transfers.

Behavioural & Emotional Regulation

• Implement behaviour support strategies consistently and professionally.
• De-escalate incidents using trauma-informed care.
• Communicate calmly and respectfully, even under pressure.
• Promote participant choice, autonomy, and dignity.

Daily Living & Community Participation

• Support with meal preparation and feeding where required.
• Assist with light domestic duties (laundry, cleaning, tidying).
• Accompany participant to medical appointments and community outings using accessible transport.
• Provide positive, engaging, and proactive support during community and social activities.
• Encourage the participant to work towards NDIS goals and meaningful daily routines.

Documentation & Reporting

• Maintain clear, factual, and detailed progress notes.
• Complete incident reports, risk escalations, and care updates in line with NDIS Practice Standards.
• Collaborate effectively with coordinators and allied health professionals.

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Essential Skills & Attributes

We are looking for a mature, professional support worker with:

• Compassion, patience, and excellent communication skills.
• Reliability and punctuality – showing up, on time, every time.
• Flexibility and strong problem-solving skills to adapt to unexpected challenges.
• Ability to build trust by being respectful, empathetic, and discreet.
• A positive, proactive, and vibrant attitude to motivate engagement.
• Strong active listening skills – validating needs and emotions.
• Cultural competency – able to support individuals from diverse backgrounds.
• Collaboration skills – able to work in a team with therapists, doctors, and coordinators.
• Emotional resilience – able to manage stress and practise self-care to prevent burnout.

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Mandatory Requirements

• Certificate IV in Disability, Individual Support, Community Services, or equivalent in Health/Human Services.
• Mental Health First Aid Certification.
• HLTAID011 First Aid and HLTAID009 CPR.
• NDIS Worker Screening Check.
• Working with Children Check – Employer version.
• Current National Police Clearance.
• Infection Control and Manual Handling Training.
• Valid Australian Driver's Licence and comprehensively insured vehicle.
• Triple COVID-19 vaccination (including booster).

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Highly Regarded

• Experience with dual diagnosis, ABI, or trauma-informed care.
• Experience supporting clients with substance use history or self-neglect.
• Familiarity with catheterisation, wound care, stoma care.
• Strong knowledge of NDIS documentation and incident reporting.

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Safeguarding & Compliance

This role requires strict compliance with:

• NDIS Code of Conduct
• NDIS Practice Standards
• Privacy Act 1988 (Cth)
• Fair Work Act 2009
• All EddenRose Community Services policies and procedures

Staff must uphold the rights, dignity, and safety of participants and report concerns or incidents in accordance with legal and organisational requirements.

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******Important Note******

This role is not suitable for entry-level or inexperienced applicants. We seek mature, self-motivated professionals who can provide high-intensity personal care, manage complex behaviours, and remain compassionate, reliable, and positive under pressure.

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Join Our Team

If you have the compassion, patience, reliability, flexibility, and problem-solving skills to make a difference — and the professionalism to maintain trust, dignity, and independence for participants — we want to hear from you.

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Job Type: Casual

Pay: From $35.00 per hour

Benefits:

• Employee mentoring program

Work Location: In person