IT HelpDesk Support

1 week ago

Brisbane, Queensland, Australia Dimension3 Technology Pty Ltd Full time $80,000 - $120,000 per year

ABOUT DIMENSION3 TECHNOLOGY

Dimension3 Technology is rapidly growing. Our technology business has been successfully operating since 2015 with a core team experience of 30 years in the technology industry.

We provide technology services not limited to IT infrastructure services but business solutions and business consulting, including digital telephone systems, Web and e-Commerce, ERP/CRM systems and Cybersecurity.

BENEFITS

  • Professional growth opportunity.
  • Possibility of becoming part of the technical business core team.
  • Working with a growing industry sector in high demand in Australia.
  • Paid training and industry certifications.

RESPONSIBILITIES

  • IT and website support, attending customers' on-premises and remote.
  • Provide support and execute tasks related to ERP/CRM software implementations.
  • Create a positive customer support experience and build strong customers relationships.
  • Escalating issues on time and handling customers in a professional manner.
  • Log, address, and resolve all incidents and requests; engage other service desk resources.
  • Create, update and maintain technical knowledge database documentation.
  • Research and evaluate new technologies and keep updated knowledge of new products.
  • Travel is required to provide technical customer support outside of the Brisbane office.
  • Commitment to company mission and customer services policies.

EXPERIENCE & QUALIFICATIONS

  • Microsoft Windows Servers, Hyper-V, AD, DNS, Group Policies.
  • Cloud services Amazon AWS, Google and Azure.
  • Microsoft Office 365 Business, Outlook, Mac OS and Mobile technology.
  • Microsoft Excel, OneDrive & Share-point applications.
  • Linux Servers, Ubuntu, Centos management and deployment.
  • General understanding of networking management, LAN/WAN/VLAN's.
  • General knowledge of enterprise infrastructure monitoring tools.
  • Familiar with Firewall solutions Sophos, Pfsense.
  • Familiar with cloud-based backup solutions, Acronis and Synology.
  • Familiar with password management application.
  • Familiarity with mobile device management tools MS Intune, Sophos MDM.
  • Familiar with Odoo, Microsoft Dynamics or Netsuite ERP/CRM software implementation and ongoing support is highly regarded.
  • Strong writing and verbal communication, organisational, and interpersonal skills.
  • Demonstrated ability to work independently and as part of a team.
  • Ability to work in a fast-paced environment and demonstrate grace under pressure.
  • Ability to explain technical concepts in non-technical terms.
  • Demonstrated problem-solving abilities.
  • At least two years of work experience providing IT support, is preferred.
  • Must be proactive and willing to go the extra mile.
  • Must have a driver's license and own a car.

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