Front Office Manager

14 hours ago

Cairns, Queensland, Australia PULLMAN Full time $60,000 - $90,000 per year

Company Description

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 13 versatile meeting spaces, Coco's Kitchen and Bar, as well as in-room dining services.

Job Description

As the Front Office Manager, you will be the driving force behind our guest experience, leading a dedicated Front Office team to deliver seamless operations and outstanding service. This role is ideal for a hands-on leader who thrives in a dynamic environment and enjoys motivating others to achieve excellence.

What You'll Do:

  • Lead and inspire the Front Office team to deliver warm, efficient and memorable service every day
  • Partner with the General Manager to achieve and exceed financial and operational goals including RPS, NPS, loyalty and upsell targets
  • Develop and support your team through effective training, coaching and rostering, fostering a positive and high-performing culture
  • Oversee front desk operations such as check-ins, check-outs and room allocation, ensuring alignment with brand standards
  • Prepare occupancy forecasts, revenue reports and performance insights to support sound operational decisions

Join us and take the lead in creating a welcoming, guest-focused environment where your leadership will make a genuine impact.

Qualifications

Our ideal candidate will have:

  • 2+ years proven experience in front office or hospitality management.
  • Strong leadership, communication and relationship-building skills, with a focus on coaching and developing high-performing teams.
  • Excellent problem-solving, organisational, and multitasking abilities to manage daily operations efficiently.
  • Proficiency in property management systems and reservation software (Protel experience desirable)
  • Ability to handle guest inquiries professionally while maintaining exceptional service standards.
  • Flexible availability to work rotating shifts, including weekends, evenings, and holidays.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

  • Access to global accommodation and F&B discounts
  • LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
  • Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

  • We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

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