Front Office Supervisor

3 days ago

Cairns, Queensland, Australia The Benson Hotel Full time $60,000 - $80,000 per year

About the Hotel

Opening its doors in July 2021, this 101 room 4/4.5-star hotel has recently completed a full refurbishment resulting in a complete transformation from its former identity. Located in the heart of Cairns CBD, The Benson Hotel boasts a mix of facilities including a restaurant, café and bar/lounge, conference and meeting rooms, car parking and an outdoor swimming pool.

The role:

We are looking for a savvy Front Office Supervisor to join our incredible Hotel. This is a leadership role that will give room and scope to grow and have significant input into the evolution of our hotel brand in Australia. You will be responsible for managing front office operations and act in absence of senior management. This a Full-Time role and will require flexibility within availability. Your responsibilities will include but not limited to:

  • To assist as directed, to train, schedule, support, and monitor the performance of Front Office team.
  • Assist with daily administration tasks
  • Checking in & out guests, assigning rooms, pre-registering VIP's, comp rooms & attending to special requests
  • Attend to all guest enquiries via phone, email & in person
  • Handling of cash, credit and check transactions
  • Ensuring daily checklist is completed to satisfactory level
  • Familiarize yourself with hotel offerings to provide guests with appropriate information to increase revenue & customer satisfaction
  • To maintain awareness of current business level, and to familiarize yourself with all functions and procedures of Emergency & WHS
  • Provide assistance to other hotel departments such as reservations, housekeeping and F&B when required

About you;

At The Benson Hotel, we are all about YOU. We provide a fun and exciting environment and all we ask is that you give us your dedication to our brand and most importantly, your team We are looking for someone who has prior supervisor or team leader experience within a front office environment or is a current GSA looking to make the next step in their career. We want you to be able to keep your employees motivated and to provide optimal service at all times to guests. You will work fantastic under pressure, being able to multi-task and coordinate responsibilities to your team. If you believe you have the imagination to challenge hotel operation norms and exceptional leadership skills to inspire your team along the journey, this is the role for you.

What you'll get...

  • Well, there's the chance to shine in a brilliant team environment – bring your personality and sense of fun to work and the most amazing team to work with.
  • Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
  • Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

If you believe the above describes the opportunity you are looking for and you would like to be part of our high-performance team, contact us  Please email a CV and covering letter to  Please note you will only be contacted if you have made the shortlist for an interview.

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