Customer Service Representative

5 days ago

Blue Mountains Municipality, Australia Mane Consulting Full time $104,000 - $130,878 per year

About the company:

This is a great opportunity to join a recognised government agency focused on quality performance and people.

As a Customer Service Representative, you will be the first point of contact for customers, providing accurate information, resolving enquiries, and delivering high-quality service across multiple channels. You'll be working within one of the key supporting lines, providing support to a wide range of customer needs in a fast-paced, high-volume environment.

This division is a customer-focused government agency committed to simplifying access to public services for individuals and businesses across New South Wales. With a strong digital presence, award-winning culture, and a growing network, they are able partners with over 50 agencies to deliver more than 1,000 government transactions.

Key Responsibilities

  • Respond to diverse customer enquiries via phone, email, and digital platforms.
  • Deliver consistent, accurate, and timely information aligned with Service NSW standards.
  • Maintain and update customer records and databases.
  • Resolve complaints and escalated issues with professionalism and empathy.
  • Support customers in understanding and accessing government services.
  • Perform administrative tasks in compliance with privacy and legislative requirements.
  • Contribute to continuous improvement initiatives and team collaboration.

Key Challenges

  • Managing multiple service activities under tight timeframes while maintaining accuracy.
  • Handling complex enquiries and complaints with resilience and professionalism.
  • Navigating high-volume workloads while ensuring quality outcomes.
  • Adapting to changing rosters and maintaining consistent performance.

What We're Looking For

  • 2-3 years' experience in customer service (call centre, admin, or retail).
  • Strong written and verbal communication skills.
  • Previous government experience is desirable but not essential.
  • Intermediate computer skills including typing, email etiquette, and system navigation.
  • Proficiency in Microsoft Office, especially Outlook and Teams.
  • Technically savvy with the ability to learn new systems quickly.
  • Commitment to customer service excellence and teamwork.

Ready to take the next step in your career? Apply now or reach out for a confidential discussion with Raelene Horn at Mane Consulting.

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