Venue Operations Manager

6 days ago

St George QLD Australia Waymark Hotels Full time $60,000 - $90,000 per year

This role is based in St George, QLD.

Ready to take your career to the next level? The Australian Hotel is on the lookout for a dynamic and experienced Assistant Manager to join our thriving venue in St George. This is your chance to step into a key leadership role, working side by side with our Venue Manager, and make your mark in a historic pub in Queensland's outback.

About Us:

Located in the heart of St George, the Australian Hotel is a beloved destination for both locals and travelers. Known for its warm hospitality, inviting atmosphere, and strong community ties, we pride ourselves on delivering exceptional service and creating memorable experiences. At the Australian Hotel, we foster a culture of passion, innovation, and teamwork.

What You'll Do:

  • Support the Venue Manager in overseeing daily operations, ensuring the highest standards of service in our bar, restaurant, and accommodation.
  • Inspire and mentor your team, driving a positive and productive culture focused on excellence, customer service, and continuous improvement.
  • Be the point of contact for guest inquiries, ensuring every guest has an exceptional experience, from check-in to checkout.
  • Assist in managing stock, scheduling, and staff performance while maintaining efficient operations and adhering to budget targets.
  • Assist in ensuring the venue adheres to health and safety guidelines, licensing laws, and all regulatory requirements.

Why You'll Love Working with Us:

  • Growth Opportunities: We believe in investing in our people. You'll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
  • Close-Knit Culture: At the Australian Hotel, we work hard, support one another, and take pride in our unique community.
  • Regional Charm: Enjoy the perks of living and working in St George, a town known for its friendly locals, rich history, and welcoming atmosphere.
  • Recognition and Rewards: We celebrate our team's achievements with regular recognition, incentives, and opportunities for advancement.
  • Accommodation: Take advantage of discounted offsite accommodation, offering convenience and comfort near where you work.

Mandatory Qualifications:

  • RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
  • Approved Manager's License: Necessary for managing licensed areas and ensuring legal operation.
  • RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
  • RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
  • CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We're Looking For:

  • A proven leader with experience in hospitality management.
  • Someone with a positive attitude who thrives in a close-knit, fast-paced environment.
  • A team player who is passionate about delivering exceptional guest service.
  • Strong communication skills and the ability to solve problems on the go.
  • Flexibility to work evenings, weekends, and public holidays.
  • Knowledge of hospitality regulations and financial management.

Join Our Team:

If you're passionate about hospitality and eager to grow your career in a supportive and unique environment, we'd love to hear from you Apply now with your resume and a cover letter that tells us why you're the perfect fit for the Australian Hotel in St George.

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