Assistant Venue Manager

5 days ago

Ingham QLD Australia Waymark Hotels Full time $60,000 - $80,000 per year

This role is based in Ingham, QLD, roughly 1 hour away from Townsville.

Join our team as a dynamic Assistant Manager at Lee's Hotel, Ingham—lead operations and elevate guest experiences in a historic and welcoming setting.

The Role:

Waymark Hotels are on the hunt for a dynamic and driven Assistant Venue Manager to help lead the daily operations at our renowned venues in regional Queensland. In this key role, you'll support the Venue Manager in overseeing the smooth operation of our gaming, bars, restaurant, and accommodation areas, all while delivering authentic hospitality experiences to our valued guests.

What You'll Do:

  • Support the Venue Manager in overseeing daily operations, ensuring the highest standards of service in our bar, restaurant, and accommodation.
  • Inspire and mentor your team, driving a positive and productive culture focused on excellence, customer service, and continuous improvement.
  • Be the point of contact for guest inquiries, ensuring every guest has an exceptional experience, from check-in to checkout.
  • Assist in managing stock, scheduling, and staff performance while maintaining efficient operations and adhering to budget targets.
  • Assist in ensuring the venue adheres to health and safety guidelines, licensing laws, and all regulatory requirements.

Mandatory Qualifications:

  • RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
  • Approved Manager's License: Necessary for managing licensed areas and ensuring legal operation.
  • RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
  • RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
  • CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

 Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We're Looking For:

  • A proven leader with experience in hospitality management.
  • Someone with a positive attitude who thrives in a close-knit, fast-paced environment.
  • A team player who is passionate about delivering exceptional guest service.
  • Strong communication skills and the ability to solve problems on the go.
  • Flexibility to work evenings, weekends, and public holidays.
  • Knowledge of hospitality regulations and financial management.

About Us:

Located in the heart of Ingham, Lee's Hotel is a historic venue known for its rich heritage and vibrant atmosphere. As a beloved destination for both locals and travellers, our hotel offers a unique blend of tradition and modern comfort. With our exceptional service and welcoming community spirit, we pride ourselves on fostering a culture of passion, innovation, and teamwork.

If you're passionate about hospitality and eager to grow your career in a supportive and unique environment, we'd love to hear from you 

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