Administration and Revenue Manager – Security

About the Role

The Public Transport Authority (PTA) is seeking an enthusiastic and suitably qualified
Administration and Revenue Manager – Security
to join the
Transperth Train Operations
team on a
full-time, permanent basis
.

Reporting to the
Manager, Security Services
, this role is responsible for overseeing the Transit Support and Revenue Protection functions to ensure a safe, secure and customer-focused environment across the Public Transport Authority's (PTA) rail network. You will play a key role in operational management, contractor coordination, strategic planning and stakeholder engagement.

Key Responsibilities

• Manage rosters, contractor coordination and administrative support within the Security Services Branch, including procurement, advice provision, and ensuring alignment with induction and training requirements.
• Lead investigations and industrial relations matters, and represent the PTA in enterprise bargaining (EBA) negotiations.
• Monitor fare evasion trends and develop targeted strategies to enhance passenger safety and compliance.
• Oversee performance management processes, workers' compensation claims, training programs and continuous improvement initiatives.
• Foster a culture of customer service excellence and maintain effective stakeholder relationships across government, community and industry forums.

This is an excellent opportunity to step into a management role that supports the safety, integrity and customer experience of Perth's rail network.

About You

To be successful in this role, you will demonstrate:

• Proven experience in managing large and complex rosters and leading frontline staff within a dynamic operational environment.
• Strong leadership and people management capabilities, with the ability to implement change and guide administrative teams in line with organisational policies.
• Sound understanding of contemporary customer service principles and their practical application across varied situations.
• Excellent organisational skills, with the ability to manage competing priorities and consistently meet deadlines.
• Well-developed interpersonal and conflict resolution skills, with the ability to build effective relationships across internal and external stakeholders.

About Us

The PTA's vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You Can Expect

• Opportunities to grow through
  personal development and career pathways
• Health and Wellbeing programs
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round.

There is
one
permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process will be placed in a pool for 12 months and may be used to fill similar vacancies.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact
Peter Armstrong, A/Manager Security Services
on

for specific information about the role.

For more information about the PTA, please visit

For technical difficulties, please contact the RAMS helpdesk at or email

How to Apply

Applicants are requested to provide the following:

1. A comprehensive CV with two work related referees.
2. A written application (of no longer than
   two
   pages) addressing the
   Core Competencies
   and
   Management and Leadership
   Selection Criteria as per the JDF.

Applicants must apply online, using the 'Apply' button at the top of the screen. This will take you to the WA Jobs board

where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 30232 in the web search box
.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC's will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Thursday 20 November 2025