Transit Officer

2 weeks ago

Darwin, Northern Territory, Australia NT Government - Department of Logistics and Infrastructure Full time $88,397 - $92,487 per year

Job description

Agency Department of Logistics and Infrastructure Work unit Passenger Transport

Job title Transit Officer Designation Administrative Officer 5 RDO

Job type Full time Duration Fixed for 12 months

Salary $88,297 - $92,687 Location Darwin

Position number 26508 RTF Closing 18/09/2025

Contact officer Shane McCorkell on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

To safeguard passengers and bus drivers on the Darwin bus network by delivering an effective customer safety and security

service.

Key duties and responsibilities

1. Provide effective customer services and a safe environment for all stakeholders on the Darwin bus network in a high-

pressure environment.

2. Conduct on-road patrols to proactively deal with potential anti-social behaviours, duty taskings and requests for

assistance on the bus network.

3. Handle customer complaints and enquiries in accordance with Department policies and the Northern Territory Public

Service and Transit Safety Codes of Conduct.

  1. Provide a highly visible presence whilst promoting a positive image of the Department's services.
  2. Gather evidence, prepare statements and reports, including data entry.
  3. Carry out tasks and functions as directed within the operational requirements of the position.

Selection criteria

Essential

1. Demonstrate a comprehensive understanding of contemporary customer service techniques and how to apply these in a

variety of relevant situations, in a cross-cultural environment.

2. Well-developed interpersonal skills with the ability to manage conflict situations and proven experience in conflict

resolution.

3. Well-developed personal organisation skills with the ability to manage priorities and meet deadlines.

4. Possess written and verbal communication skills appropriate for the responsibilities of the position, including computer

literacy adequate to perform daily duties.

5. Ability to interpret and apply legislation, including an understanding of Workplace Health and Safety principles.

6. Ability to maintain high levels of confidentiality and demonstrated integrity in dealing with colleagues and the public in a

fair and equitable manner.

7. Successfully complete an aptitude test and a psychological assessment.

8. Hold a valid Working with Children Clearance Notice (Ochre Card), complete a National Police criminal history clearance

for Law Enforcement Officers and pass a medical assessment.

9. Hold a current Senior First Aid Certificate and an NT driver's licence (manual).

Desirable

1. Experience in the application of criminal law and the rules of evidence.

Further information

The successful applicant must be willing to work shifts across a varying roster including late nights, weekends and public

holidays and complete Aerosol Subject Restraint (OC Spray) training.

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