Automotive Service Advisor

11 hours ago

Browns Plains, Queensland, Australia Steve Sorensen Mechanical Full time $60,000 - $90,000 per year

Steve Sorensen Mechanical, a well-established light vehicle mechanical workshop with a trusted reputation of 28 years in Browns Plains, is looking for an Automotive Service Advisor. If you're great with people, tech-savvy, and ready to be part of a team that values quality work and a positive, supportive environment, this could be the role for you.

What You'll Be Doing:

  • Morning Vehicle Reception & Booking: Welcome customers, create bookings, and manage vehicle check-ins smoothly and professionally.
  • Repair Orders & Quoting: Prepare repair orders, price and recommend services and repairs, and obtain customer approvals accurately and efficiently.
  • Liaise with Technicians: Coordinate with our foreman and technicians to ensure work is completed on time and to a high standard.
  • Customer Support: Handle queries, provide updates, and manage vehicle handovers with a smile.
  • CRM Management: Maintain accurate customer records using modern systems (experience with 'Mechanic Desk' is a bonus but not essential).

What We're Looking For:

  • Professionalism: You're well-presented, reliable, and maintain high standards in your work.
  • Attention to Detail: You have strong organisational skills and can manage your time efficiently.
  • Strong people skills and solid mechanical knowledge are key: You're confident working with customers and computers, with a genuine interest in the automotive industry. A good understanding of vehicle systems and services is essential, and we'll continue to build on your expertise with further training

Why Join Us?

  • 9-Day Fortnight: Enjoy a long weekend every second Friday.
  • Stable, Long-Term Customer Base: Our workshop has been servicing Browns Plains for 28 years, with loyal customers spanning multiple generations.
  • Modern Workshop: Work in a well-equipped, up-to-date environment embracing the latest tools and technology such as Artificial Intelligence in the workplace.
  • Expert Leadership and Experienced Team: Steve Sorensen Mechanical has built a successful business over the past 28 years and managed it with a focus on high quality and fairness for both staff and customers. Our current team of 4 qualified, experienced tradesmen, and 2 front of house staff are eager to maximise our efficiency with the inclusion of an additional Service Advisor.

This is your chance to join a dedicated team in a workshop that prioritises both customer satisfaction and employee well-being.

Ready to Apply?

If you believe you'd be a great fit, we'd love to hear from you. Apply now and let's start a conversation about joining Steve Sorensen Mechanical.

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