Agile Delivery Manager

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out We just got named the best MSP in Aus for the 8th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of small and mid-tier clients.

We are looking for the best MSP-specialised Agile Delivery Manager / Project Manager in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• We actively promote equal opportunity and fair treatment for all our employees. We provide a dynamic environment where you can grow, take ownership of exciting projects, and make a real impact - grow your career with us
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome
• We find and retain the best - best Product Owners, best PMs, best Service desk team, best managers, best team
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up

As an Agile Delivery Manager/Project Manager, you will play a crucial role in managing both internal and external stakeholders, ensuring clear and effective communication, and enhancing the overall project experience by practising both Waterfall and Agile Project Management Framework.

Key Responsibilities

• Project Planning and Management - Manage project scope, deliverables, risks, timeline and commercials
• Stakeholder Management - Manage and communicate effectively with internal and external stakeholders to ensure alignment and transparency.
• Project Experience Enhancement - Focus on providing a Super Green project experience by implementing best practices and continuous improvement strategies.
• Process Improvement - Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
• Performance Monitoring - Track and report on project progress, ensuring projects are delivered on time, within scope, and within budget.

Requirements

Qualifications

• Strong understanding of Waterfall & Agile frameworks
• Excellent communication and stakeholder management skills.
• Demonstrated ability to provide a better project experience through effective leadership and process improvements.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Relevant certifications (e.g., PMP, Prince 2, Certified ScrumMaster, PMI-ACP) are a plus.

Benefits

First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• 'Never Stop Growing' is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for exams when you pass but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor, Leadership Lab and Leadership Academy training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture
• Profit share as loyalty incentive for long termers.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.