Partnerships Manager, SMB

6 days ago

Sydney NSW MelbourneVIC, Australia DoorDash Australia Full time $90,000 - $120,000 per year
About the Team

Our Restaurant Account Management team partners with SMB restaurants across Australia to help them grow and thrive on DoorDash. We go beyond support using insights, data, and collaboration to deliver impact where it matters most.

About the Role

As a Partner Manager, you'll own a large portfolio of SMB restaurants and act as their strategic growth partner. You'll lead performance reviews, shape campaign plans, drive product adoption, and solve operational challenges.
Working cross‑functionally, you'll remove roadblocks, unlock opportunities, and be part of a team that values strong execution and shared wins. This is a hybrid role with 3 in‑office days per week.

You're excited about this opportunity because you will…
  • Own a book of high-potential SMB restaurants: from local legends to rising stars building strong, trusted relationships with your partners
  • Build growth plans that drive revenue, boost retention, and create win–win outcomes
  • Dig into data to flag risks early, uncover upside, and move fast on what matters
  • Partner cross-functionally with curiosity and influence to remove blockers and unlock impact
  • Champion your merchants by surfacing insights, trends, and feedback that shape better outcomes
  • Lift the team by sharing your 'secret sauce' and helping those around you succeed
We're excited about you because you are…
  • 6 years' relevant experience, including 4 in account management or customer success
  • Proven track record growing accounts, prioritisation of large book and driving outcomes
  • Commercial mindset with the ability to turn data into action
  • Clear, collaborative communicator and strong storyteller
  • Thrive in high-growth, high-pace environments; adaptable and solutions-focused
  • A genuine team player - collaborative by nature and committed to helping others win

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