Head of Channel

As the Team Leader of the Channel & SMB Pod, your primary responsibility is to drive net new and retained revenue through channel partners and direct SMB sales via Kudosity's platform. You will lead a cross-functional team, take direct ownership of high-value accounts in the portfolio, and be accountable for the overall commercial number across the pod. This includes implementing a structured channel sales strategy aligned with Kudosity's "Ship to Win" program, accelerating growth through strategic partnerships and ecosystem development.

You will lead partner engagement, and pipeline development initiatives, while overseeing key account management, operational execution and cross-functional alignment. This is a commercial leadership role that combines strategic planning, sales execution, and team leadership to achieve measurable revenue outcomes.

Key Responsibilities

Channel Strategy & Sales Execution

• Lead the development and execution of the channel sales strategy, sales enablement, and pipeline tracking
• Build and manage a scalable partner ecosystem that contributes to revenue growth, retention, and go-to-market innovation
• Take direct ownership of key channel and strategic partner accounts, ensuring performance against contribution targets and relationship health
• Work with the GTM Ops team to define and implement deal tracking processes, including co-sell and referral frameworks
• Collaborate with internal teams to develop partner-specific messaging and enablement assets
• Support partner pipeline development through field engagement and joint GTM activities

Revenue Leadership

• Own the pod's commercial number across net new revenue, retention, and expansion targets
• Monitor sales performance across direct SMB and channel segments, using Salesforce to maintain 90%+80% committed forecast accuracy
• Lead proactive sales motions that drive upsell, cross-sell and retention across assigned accounts
• Provide monthly reporting and insights to the executive team, highlighting trends and opportunities across the channel and SMB portfolio

Pod & Team Leadership

• Lead a cross-functional team of Account Managers, BDMs, Marketing Specialists and Customer Success reps
• Foster collaboration across virtual teams including Product, CX and Integrations
• Set and track performance metrics aligned to team KPIs, revenue goals and customer outcomes
• Coach and develop team members with a focus on commercial mindset, customer value, and scalable delivery
• Monitor and address customer feedback to continuously refine the user experience, ensuring alignment with commercial objectives

Qualifications:

• 5+ years of sales, revenue or customer success leadership experience, preferably in customer-facing or digital environments.
• Proven experience scaling partner ecosystems.
• Proven ability to lead cross-functional teams to achieve revenue goals.
• Excellent analytical and communication skills, with a focus on customer success.

About us

Kudosity is a leader in conversational messaging, empowering businesses through innovative SMS, AI, and automation technologies. We thrive on collaboration and cutting-edge solutions to drive scalable growth.

We have recently integrated our core products into a cohesive platform experience for our customers and are now focusing on the future of omnichannel communication including SMS, conversational AI and rich media messaging.

Our benefits

• Welcoming workspaces: Our revamped Kudosity hub strengthens our ability to collaborate effortlessly with our global teams, making engagement frictionless and allowing us to scale authentic connections across borders, ensuring that every interaction feels genuine, no matter where in the world we're working from.
• Leave, when you need it most: We provide compassionate and inclusive leave policies, ensuring you have the support and time to care for yourself and your loved ones during life's most important moments.
• Curiosity fuelled growth: We are dedicated to fostering professional growth and development by providing clear career pathways, continuous learning opportunities, and a supportive learning environment.
• Balanced lives, inspired work: We prioritise your mental and physical health to ensure you can have a supportive and thriving work environment.
• Collective success: We are committed to promoting employee growth and work-life balance to attract & retain global top talent.
• Give back to your community: We are dedicated to fostering social responsibility and community engagement, empowering our employees to make meaningful contributions and enhance collective impact.

For detailed information on our employee benefits, visit:

Our values

Our people are directly guided by 5 key values, underpinned by our guiding principles. They are in our DNA.

• Act as One
• Lead the Change
• Empower the Customer
• Open by Design
• Mission Possible

Note:
We are a hybrid workforce and come into the office 3 days per week.