Surface Transport Coordinator

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:
Redfern, NSW, AU, 2016

Job reference number: 102293

Employment type: Permanent Full-Time

Salary range: $ $

You want to play a part in making NSW a better place to work, live and travel.

You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.

In this role, you'll:

Join our Surface Transport Coordination team as a Surface Transport Coordinator, where you will monitor our public transport network in real time, identifying incidents and congestion as they happen across all transport modes. You'll coordinate quick responses, working closely with operations teams, emergency services and other key stakeholders to optimise multimodal performance and network efficiency.

You'll proactively monitor and assess unusual congestion and delays on public transport networks including any impacts to priority transport corridors or routes. You'll ensure unplanned incidents and disruptions are responded to on a priority basis and minimise the effect of individual incidents on public transport networks by determining and coordinating the appropriate computer system-based responses with field- based resources.

You will track the performance of traffic control systems and report faults that could affect traffic flow and direct field resources where appropriate. You'll stay in constant contact with field staff to manage planned and unplanned events and will provide live updates to the Transport Management Centre (TMC) communications team, so customers stay informed.

This is a Permanent Full-Time position located on site at our Transport Management Centre (TMC) in Eveleigh. This is a 24/7 operations control room and therefore you will be required to work a rotating roster covering day and night shifts and often be available on public holidays throughout the year as required. As this is a shift work position, attractive penalty and overtime rates, along with 5 weeks annual leave per year will apply.

For more information on this position and business unit, view the role description and information pack.

About you

You have experience working in an operational control room environment, ideally within the Public Transport sector, although experience working in an emergency services control room or similar would also be highly regarded. You are an effective communicator, comfortable working in high-pressure environments, and you're confident making decisions on the spot.

You are comfortable using technology, able to use dispatch systems, radio communications, and traffic or transport monitoring tools (or similar) with ease, and possess intermediate computer literacy. Knowledge of common NSW road rules including clearway and parking restrictions, and principal transport modes in Sydney and across NSW would also be beneficial.

You are also comfortable working within a 24/7 operations room on a rotating roster that includes weekends and public holidays and are a team player who will contribute to our high performing team culture.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Sunday 26th October 2025.

For more information about this role, please contact ELLA..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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