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PowerPlay Casual Track Leads

2 weeks ago

Melbourne, Victoria, Australia PowerPlay Next-Level Karting Full time $60,000 - $80,000 per year

PowerPlay Casual Team & Track Leads - Indoor Go Kart Entertainment

Location: PowerPlay Moorabbin

Package: Competitive Hourly Rate + Super + Free FUN Activities

Hours: Weekly

About us -

PowerPlay is a Perth owned and operated Electric Go-Kart indoor entertainment centre that has expanded to Melbourne PowerPlay is proud of its unique attraction and is 100% committed to making each customer experience FUN, EXCITING and MEMORABLE.

We have an awesome team of hardworking, reliable, customer-focused individuals who all share the same passion to always go above and beyond, ensuring everyone is smiling and having a great time.

Nothing gets our hearts racing more than racing. We live and breathe it every single day. That enthusiasm bubbles up in everything we do - from the way we greet our customers to the way we train drivers to the way we present ourselves in outward communication. We love what we do. And it shows.

What are we looking for?

Here at PowerPlay we are looking for a PowerPlay Casual Employees - individuals who thrive in a small team and adopt the PowerPlay culture of going above and beyond. Some of the qualities we are looking for are:

  • A FUN positive attitude – the world's a brighter place when you smile.
  • Energy, enthusiasm, electrifying positivity – the three E's.
  • Great communication –clear, confident, and concise – the three C's.
  • Proven experience in retail or hospitality roles and a love for interacting with a range of customers - kids, teens and adults, everyone seems to love PowerPlay no matter their age.
  • Some decent computer skills and technical know-how, we've got some cool booking and race software. We are a team, so if it isn't in your toolkit, we will figure it out.
  • First Aid Level 2 is ideal, some people play hard. We can point you in the right direction if you don't have it, it's easy to get.
  • An ability to work hours where the fun really happens, nights and weekends.
  • A desire to succeed and have FUN at the same time.
  • Greeting our customers with a killer smile.
  • The ability to help make each shift awesome by going above and beyond to ensure our guests have an amazing experience.

What is the Casual Team Lead Role?

Hours:

As a Team Lead your main role is to lead from the front and make sure every shift is awesome. Ultimately, it's as simple as making sure customer are greeted with a smile when they walk through the doors and leave with an even bigger smile. Tasks include, but are not limited to:

  • Helping each customer with the check-in process.
  • Use of our Point-of-Sale system.
  • Taking bookings in person, over the phone and managing the online booking system – we're popular so it's often quite hectic.
  • Generally answering customer's questions and queries.  Basically, being a walking PowerPlay encyclopedia – the website has all our information so it's not that hard.
  • Making decisions on the run that maintain a FUN environment for all of our customers and the PowerPlay TEAM.
  • Ensuring our venue operation and activities are always presented at their best. A bit of cleaning in the downtime keeps things nice and shiny.

What is the Casual Track Lead Role?

Hours:

A Track Lead's main role is to ensure SAFETY is maintained at all times and that all customers are having FUN. Tasks include but are not limited to:

  • The Driver Zone, Pit Area and Racetrack are your domain and it is your job to support the other track team members in keeping the races running. Making sure everyone is following the rules to keep everyone safe and smiling – it's about FUN, FAIR and SAFE racing.
  • Confidently being able to use your voice to guide customers. Generally answering customer's questions and queries. – "how do I go faster?" will be a question you'll become good at answering.
  • Offering advice, a bit of coaching and direction to help our customers reach their potential. Watch the smiles increase as they lower their lap times.
  • Simple tasks such as helping people to put helmets on and getting them safely strapped in are two basic tasks that require the utmost attention to detail.
  • Ensuring our venue operation and activities are always presented at their best. A bit of cleaning in the downtime keeps things nice and shiny

If you are looking for normal and boring and just keen for a few extra dollars, then PowerPlay probably isn't the place for you. We take our FUN seriously and we are looking for enthusiastic, passionate team members who are willing to go above and beyond. If you think you have got what it takes, then please get in touch - we are looking forward to hearing from you

Ok, so you're keen… Don't just hit apply We want you to put some effort in Email us your resume and a covering letter telling us in 100 words or less why you would make an awesome PowerPlay TEAM member

Email – 

Due to the high number of expected applications only those shortlisted will be notified.