PowerPlay Team – Customer Experience

Go Kart Crew – Customer Experience & Track Roles (New Campbellfield Venue)

Love being active, creating memories, and working in a fast-paced, fun environment?

PowerPlay is opening a brand-new venue in Campbellfield, and we're looking for energetic, reliable, customer-focused casual crew members to join our Customer Experience Squad (front-of-house) and Track Squad (go kart operations).

This is your chance to be part of something exciting from the beginning

Who is PowerPlay?

PowerPlay is a Perth owned and operated Electric Go-Kart indoor entertainment centre who is currently expanding on the East Coast PowerPlay is proud of its unique attraction and is 100% committed to making each customer experience FUN, EXCITING and MEMORABLE.

We have an awesome team of hardworking, reliable, customer-focused individuals who all share the same passion to always go above and beyond, ensuring everyone is smiling and creating bonded moments.

Nothing gets our hearts racing more than racing. We live and breathe it every single day. That enthusiasm bubbles up in everything we do - from the way we greet our customers to the way we train drivers to the way we present ourselves in outward communication. We love what we do. And it shows.

What are we looking for?

Here at PowerPlay we are looking for team members for both our Customer Service Squad and our Track Squad - individuals who thrive in a small team and adopt the PowerPlay culture of going above and beyond. Some of the qualities we are looking for are:

• A FUN positive attitude – the world's a brighter place when you smile.
• Energy, enthusiasm, electrifying positivity – the three E's.
• Great communication – clear, confident, and concise – the three C's.
• Proven experience in retail or hospitality roles.
• A love for interacting with a range of customers - kids, teens and adults, everyone seems to love PowerPlay no matter their age.
• Some decent computer skills, we've got some cool booking and race software.
• Some technical know-how, but we are a team, so we'll figure it out if that's not in your toolkit.
• First Aid Level 2 is ideal, some people play hard. We can point you in the right direction if you don't have it, it's easy to get.
• An ability to work hours where the fun really happens, nights and weekends.
• A desire to succeed and have FUN at the same time.
• Greeting our customers with a killer smile.
• The ability to help make each shift awesome by going above and beyond to ensure our guests have an amazing experience.

About the Roles:

We have casual roles available in our Customer Experience and Track Squad that are roughly 10 – 20 hours per week.

Customer Experience Squad (Front of House) - your main job is making sure customers are greeted with a smile when they walk through the doors and leave with an even bigger smile. Tasks include, but are not limited to:

• Greeting our customers with a killer smile.
• Helping each customer with the check-in process.
• Use of our Point-of-Sale system.
• Taking bookings in person, over the phone and managing the online booking system – we're popular so it's often quite hectic.
• Generally answering customer's questions and queries.  Basically, being a walking PowerPlay encyclopedia – the website has all our information so it's not that hard.
• Helping to make each shift awesome by going above and beyond to ensure our guests have an amazing experience.
• A bit of cleaning in the downtime keeps things nice and shiny.

Track Squad (Go Kart Operations): Ensure SAFETY is always maintained and that all customers are having FUN. Tasks include but are not limited to:

• The Driver Zone, Pit Area and Racetrack are your domain and you will assist in keeping the races running. You will do this safely and with a smile – it's about FUN, FAIR and SAFE racing.
• Confidently being able to use your voice to educate customers.
• Offering advice, a bit of coaching and direction to help our customers reach their potential. Watch the smiles increase as they lower their lap times.
• Simple tasks such as helping people to put helmets on and getting them safely strapped in are two basic tasks that require the utmost attention to detail.
• Ensuring our venue operation and activities are always presented at their best. A bit of cleaning in the downtime keeps things nice and shiny

As the Campbellfield team continues to grow there will be Team Lead roles on offer. The career opportunities are endless

Benefits for you:

• Educational Monthly team hangs – pizza, driving, and learning
• Career growth opportunities – step up into leadership
• Fun, exciting, high-energy workplace – no two shifts are the same

If you are looking for normal and boring and just keen for a few extra dollars, then PowerPlay probably isn't the place for you. We take our FUN seriously and we are looking for enthusiastic, passionate team members who are willing to go above and beyond. If you think you have got what it takes, then please get in touch - we are looking forward to hearing from you

If you're keen to join the TEAM, then hit APPLY

Due to the high number of expected applications only those shortlisted will be notified.