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customer service

2 weeks ago

South Melbourne, Victoria, Australia Thentic Full time $60,000 per year

About the company:

This brand is a leading in the Solar Energy and Victorian Energy program (VEU) operator for heat pump, lighting and other energy products. They install and fit out businesses and homes across Melbourne and nationwide.

  • Over 10 years leading the Solar & Victorian Energy program
  • Commercial, SME & Residential customers across Australia
  • A well reviewed and trusted professional brand
  • The company culture is one of the biggest perks of the business
  • Team atmosphere is one of collaborative leadership that is felt throughout
  • Full training on processes, procedures and operations within
  • Mentoring on the job & everything needed to be a seasoned and trusted administrator in the business.

The position:

This role is Customer Service & Support role working alongside operations within this solar and energy brand. You will assist customers via phone and email from the office for all their general enquiries, updates, needs and queries.

  • Customer service via phone and email
  • Handling inbound calls from customers
  • Responding to customer queries and questions
  • Providing updates to customers on their orders
  • Support operations in handling customer contact
  • Data entry and updating customer records
  • Administration and documentation support
  • Working from the office 5 days a week

The benefits included:

  • Salary $60,000 super
  • A vibrant modern culture
  • A business with longstanding staff and name
  • Genuine career pathways to grow within
  • Location in central Melbourne area
  • Support and guidance on aspects in the role
  • Low staff turn over, great company culture, family valued

Experience needed:

To be considered for this role you will ideally be coming from the energy related industries in the VEU, Solar, Electricity or Utilities.

  • Experience in Customer Service ideally from VEU, Solar or Energy
  • Effective communication skills written, email and verbal
  • Proactive nature and a can-do attitude
  • Happy with a central Melbourne work location
  • Monday to Friday full-time role

Apply for the job with your resume through this job page:

For a confidential phone conversation, call Sean on or