Application Operations Engineer

Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be Australian Signals Directorate (ASD) certified and we continue to drive innovation, delivering First of a Kind capability across the sector.

As we continue to lead in technological advancements, Vault is now entering a defining phase of growth with a strategic $22.5 million investment from the National Reconstruction Fund Corporation (NRFC). This investment will scale Vault's SECRET Cloud and introduce new services such as the AUKUS cloud capability, directly addressing Australia's strategic national security demands. Vault is now positioned to not only strengthen its existing relationships with federal and state government agencies, but also strengthen its relationships with private sector businesses requiring secure cloud storage.To support this growth, we are bolstering our capability by adding numerous key roles that are integral to our future success. This is an opportunity to join us at the forefront of a once-in-a-generation technological advancement whilst at the same time securing the nation against ever-increasing threats.

We are expanding our Operations Team and are looking for an experienced and motivated Application Operations Engineer to take charge of an array of Vault tooling (SOC, NOC, ITSM, CMDB, MDM, Identity, VDI), shaping the foundation of our product strategy, roadmap, and development. You will play a crucial role in designing, implementing, and troubleshooting advanced network solutions in highly classified environments of national significance. We prefer this role to be based in our Canberra or Sydney office, where you'll help manage, maintain, and enhance our cloud infrastructure supporting key regions – though remote arrangements are also an option.

What you will do:

• Drive the strategy, roadmap, and development of Vault's core operations tooling.
• Lead a cross-functional team to deliver innovative, high-security solutions
• Serving as the next escalation point for Level 1 support: resolve or escalate efficiently.
• Implement configuration changes with precision and maintain service relationships.
• Collaborate with product teams in a DevOps environment to deploy and enhance products.
• Drive continuous improvement through application maintenance and process enhancements.

What you bring:

• Australian citizenship with eligibility for an Australian Government Security Clearance.
• Experience supporting Linux environments, including proficiency in Bash and/or Python.
• Hands-on expertise in one or more areas: Cloud Infrastructure (OpenStack experience is advantageous), Networking (Cisco, Cumulus, Fortinet is advantageous), Containers & Orchestration (Docker, Kubernetes), DevOps & Monitoring Tools (JIRA, GitLab, Elastic, Terraform, FreeIPA, Grafana, etc.), Automation (Ansible, Chef, Puppet, Jenkins).
• Ability to participate in a rotating on-call roster, supporting occasional after-hours maintenance or critical incident response. This is a standard 9–5 role, and on-call responsibilities are shared fairly across the team and scheduled in advance.
• Prior experience in a mission-critical operations role.
• A passion for technology and security
• Thrive in a fast-paced, agile, and expanding scale-up environment

What's in it for you?

• Be at the forefront of cyberwarfare, the greatest technology challenge of our generation
• Up to 10% of time dedicated to learning & development
• 5 days of bonus leave per year
• Company paid parental leave
• A diverse culture where we celebrate our people and their unique, individual perspectives

You will collaborate to provide secure and professional cloud services to a broad range of users. Join us now and become part of the future of secure cloud services and provide a significant contribution to our nation's success.

Get to know us at

Cloud Infrastructure for Government & Critical Industries