Head of Technical Services

Job Highlights

· Leading Maintenance team and function across our 4 attractions, SEA LIFE, WILD LIFE, Madame Tussauds and Sydney Tower Eye

· Full-time permanent role being a key player in the Sydney leadership team

· Learn new skills as part of a unique environment with specialised systems and technology, coming up close to our enclosures, celebrity wax figures, and much more

· Join a global industry leader in visitor entertainment and take advantage of great staff perks and development opportunities

If you share our passion, then we have a fantastic and unique opportunity to join our team as our next Head of Technical Services for our 4 iconic Sydney-based attractions

About the role

Reporting to the Cluster General Manager (Sydney) you will be responsible for overseeing the maintenance functions across our attractions. From maintaining excellent facility standards at the iconic Sydney Tower Eye to conducting routine maintenance on our Penguin Ride at SEA LIFE, to ensuring the temperature is just right for our Koalas at WILD LIFE and leading talented Studios artist team at Madame Tussauds no two days are the same in this role.

On a day to day basis you will be responsible for:

· Delivering compliance and efficiency in all areas of ride and facility maintenance

· Motivating and guiding your team and technical contractors to deliver exceptional results

· Driving a strong H&S culture

· Developing and implementing robust technical safety and training compliance strategies

· Overseeing annual maintenance planning to ensure budget control

About You

A passion for travel and tourism is essential for any of our roles, and to truly shine in this position you will also have:

· Proven experience in a maintenance or facilities team within a high demanding and fast-paced environment

· Knowledge of electrical, mechanical and facilities maintenance, as well as third party and compliance related matters

· Strong background in Electrical / Mechanical FM desirable.

· Ability to understand ride infrastructure, maintenance and compliance

· Leadership experience and ability to inspire an internal team and direct external contractors

The ideal candidate will also be trained as either a mechanical, electrical or structural engineer, or suitable tradesperson.

Benefits

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About UsMerlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We're the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you 

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Please let us know at  if you require any adjustments to the recruitment process to support your application.