Boutique Manager

HOW WILL YOU MAKE AN IMPACT?
Jaeger-LeCoultre is looking for a Boutique Manager who will be responsible for the overall management of the boutique in Sydney. The Person will report to the Senior Commercial Manager and dotted reporting line to the Regional Retail Manager and will be responsible for effectively building and implementing local strategies and directing the team to further develop sales, CRM and client service within the boutique.

1: Advising, Clienteling & Business development aligned with Maison Identity

• Ensure boutique objectives achievement (turnover, clients, portfolio development)
• Responsible for defining and implementing the business development strategy and boutique action plan in collaboration with Retail Manager
• Work with the Commercial and Retail Manager to develop action plans to develop clientele and boutique business
• Partner with the CRM Manager to implement clienteling strategies to improve new clients' acquisition and loyal clients' retention
• Be a referent for the Maison, watchmaking know-how and develop general knowledge on the competition
• Ensure exceptional client experience and maintain the highest degree of courtesy and professionalism
• Be an ambassador for the Maison inside and outside of the boutique
• Proactive and close collaboration with CRC Ambassadors and Online retail team
• Handle customer repair requests in an efficient and professional manner
• Maintain consistent, uncompromising high standards of cleanliness, presentation and customer service.

2: Manage and develop team

• Support and challenges team members to reach targets through boutique floor presence, coaching, 1-to-1 meetings, feedback, and training, in coordination with the Training Manager
• Set, implements, and monitors individual and collective sales and development plans for the team based on retail KPIs such as sales, transformation rate, average basket and other Retail & CRM targets.
• Animate the boutique through regular team meetings (daily, weekly, monthly etc), ensuring that staff is aware of the targets and client experience best practices.
• Ensure that administrative and HR tasks are being managed
• Define sharing of roles and responsibilities in the boutique
• Actively recruit, maintain talent pipeline, and integrate new team member (Induction, insertion in the team, trial period validation)

3: Boutique Operations

• Ensure compliance with Group's policies & enforce Maison's commercial rules
• Overview safety & security of the tram, stock & premises
• Ensure that all operating procedures are strictly adhered to (stock management, product handling, security, audits, financial processes etc) through management of stock and Sales Administrator as well as full sales team
• Manage daily set up and break down of boutique for opening/closing, as needed.

WHAT ABOUT YOU?

• 7-10 years of retail management, preferred in luxury watches and jewellery.
• Ability to develop long-term and sustainable client relationship and business.
• Ability to represent the brand, to maintain relationship with watch community, and host in-boutique events with the support and guidance of marketing team.
• Excellent communication skills.
• Be available to work retail hours including weekends.
• Demonstrated success with people management skills and developing teams with diversity.
• Flexible mind-set with the ability to embrace changes.
• Excellent analytical, organizational, and interpersonal communication skills required.
• Proactive approach to analysing business and human resource needs.
• Ability to motivate and develop team

WHY JOIN US?
You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».

OUR MAISON VALUES
Openness
– A curiosity that encourages us to discover and exchange. The momentum that drives us to take an interest in others, in different cultures, and in beautiful things, and draw our inspiration from them. The strength that leads us to maintain a fresh look at ourselves. The dynamics that drive us to discover and innovate.

Inner Fire
- The soul of our Manufacture. The inner strength that nourishes the enthusiasm and commitment we put into our daily work, and the creation of our timepieces. It is our passion that we love to share. It is a spark that never goes out, instilling the "spirit of watchmaking" in our products and beyond.

Excellence
- Excellence governs our behaviour, our way of thinking, and our decisions. This stems from our discipline-based work ethic, and our determination to continually improve ourselves, driving our pursuit of precision and quality every day.

Care
- This attitude guides our relationship with the world and with others and supports our creativity. Our ability to balance inventiveness and humility, to master technique and empathy. Sensory and emotional receptivity that translates into benevolence between us and our customers.