Boutique Manager

Company description:

"Panerai is a high-end status sports watch brand that operates in a niche

segment, fully exploiting its values of belonging that allow Panerai

owners to feel part of an exclusive club.

The fundamental values of Panerai are based on history and the sea

world, authenticity, exclusivity and rarity, product identity, Italian

design and Swiss technology."

Job description:

Would you like to be a modern Hero?

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.In order to reinforce our retail teams, we are currently recruiting a

Boutique Manager

YOUR MISSION:

The Panerai Boutique Manager is responsible for the overall success of the boutique, reporting to the Brand Manager. Key responsibilities include driving profitability, enhancing brand recognition, and leading the team to achieve sales goals. The Boutique Manager will also focus on developing a strong clientele base and ensuring a best-in-class customer experience, all while adhering to Panerai's retail strategy.

Acting as a brand ambassador, the Boutique Manager maintains high operational and merchandising standards within the boutique. They are also responsible for representing Panerai's image at off-site events and other functions. The role requires strong leadership skills to manage and develop the team, ensuring they deliver exceptional service and contribute to the boutique's overall success.

HOW WILL YOU MAKE AN IMPACT?

1.TEAM MANAGEMENT:

Responsible for the development of a highly motivated team and the creation of a sales and service driven

environment:

• Team Development: Recruit, train, and motivate a high-performing sales and service team.
• Performance Management: Set goals, conduct reviews, and provide ongoing coaching.
• Operational Oversight: Manage scheduling, HR tasks, and ensure policy adherence.

2. SALES MANAGEMENT & BUSINESS DEVELOPMENT:

Responsible for achieving or exceeding monthly and yearly Boutique turnover and KPI's targets set by Panerai and developing strong commercial strategy:

• Achieve Sales Targets: Meet or exceed monthly and yearly turnover and KPI targets set by Panerai.
• Analyze and Forecast: Analyze sales data, forecast performance, and identify areas for improvement.
• Develop Business: Implement retail strategy, build a strong network, and foster relationships with local businesses and high-net-worth individuals.

3. Boutique Maintenance, CRM, and Customer Service:

Responsible for delivering a best-in-class customer experience, the Boutique Manager maintains the boutique environment, builds strong customer relationships through a robust database, and ensures seamless customer service:

• Maintain Brand Standards: Ensure the boutique's appearance and operations align with brand guidelines, including visual merchandising and customer service protocols.
• Cultivate Customer Relationships: Develop and maintain an accurate customer database, implement CRM strategies, and foster customer loyalty through targeted engagement.
• Provide Exceptional Service: Address customer needs promptly, resolve issues effectively, and coordinate after-sales service seamlessly.
• Promote Brand Exposure: Suggest local events and advertising opportunities to maximize brand visibility and attract new customers.

HOW WILL YOU EXPERIENCE SUCCESS

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique's operations following the procedures and policies.

HOW DO WE KEEP YOU SMILING?

• You will be part of a dynamic Maison where your skills and talents will be recognized
• You will share with us the same values such as "enriching communities, care attitude, continuous improvement, efficient accountability"
• You will work in a multicultural team and develop international experience
• You will navigate with us on our sustainability journey
• You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group