Delivery Station Manager, AMZL

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

For our busy Delivery Stations, we're seeking for an organized Delivery Station Manager to come and make their mark. These fast-moving facilities sit at the heart of Amazon's rapidly growing Operations network, and are where we manage our fast-moving last mile operation. In each delivery, our teams receive, sort, stow, and ship orders to the customer.

In the Delivery Station that you join, you will coordinate and oversee a hugely important environment within our business. Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users, while continuing to exceed everyone's expectations whenever we can.

Key job responsibilities
- You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
- Strategically lead a team, comprising of Shift Managers and Shift Assistants.
- Proactive management of healthy, positive working relationships on a day-to-day basis.
- Work with key business partners, such as Transport & Sortation, Finance, Loss Prevention, IT, HR, ACES and Engineering.
- Track and drive both the operational goals and metrics of your Delivery Station, while regularly presenting your findings to the senior leadership team.
- Review the operational forecast and determine productivity requirements the deliver station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with FLEX drivers.
- You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

Basic Qualifications:
- Bachelor's degree or equivalent

Preferred Qualifications:
- Extensive experience managing large, diverse teams
- Proven track record of developing and coaching staff
- Ability to create positive team culture and drive engagement
- Experience handling performance management and conflict resolution
- Strong emotional intelligence and interpersonal skills
- Ability to understand and address team members' concerns
- Focus on employee wellbeing and safety
- Cultural awareness and inclusive leadership style
- Experience coordinating with multiple internal departments
- Ability to manage relationships with external partners and vendors
- Strong communication skills across all levels
- Professional networking and relationship building capabilities

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

---