Research and Insights Lead

4 days ago

Rhodes NSW Australia Super Retail Group Full time $80,000 - $120,000 per year

We're looking for a Research & Insights Lead to own the design, execution, and delivery of strategic research programs — from brand tracking and segmentation to voice of customer and brand strategy initiatives. 

In this 6-month contract opportunity you'll play a critical role in bringing the customer to life across the business — influencing brand, marketing, and commercial decisions. This is a hands-on contract role, with a strong possibility for extension and progression, for someone who can combine strategic thinking with research rigour, delivering insights that drive action. 

What you'll do 

  • Lead end-to-end research programs — from scoping to storytelling — across brand tracking, segmentation, and strategic customer studies. 
  • Be the in-house expert on research design and methodologies, working alongside our data scientists and analysts. 
  • Translate data into commercial opportunities and strategic recommendations that shape brand and go-to-market plans. 
  • Oversee and elevate the brand tracking program across multiple brands, integrating findings with market share and marketing mix data. 
  • Manage agency partners and internal stakeholders, ensuring insights are robust, actionable, and timely. 

About you 

You're a curious, analytical, and commercially minded insights professional who thrives on turning meaningful data into insights and strategy. 

You'll bring: 

  • 4+ years' experience as a quantitative research practitioner, ideally within a research agency or consultancy. 
  • Hands-on brand tracking expertise and familiarity with embedding large-scale strategic research programs, such as segmentation or voice of customer studies, into business decision-making. 
  • Experience consulting into clients or internal stakeholders, advising on how best to leverage research for maximum impact. 
  • Confidence managing complex research projects, agencies, and multiple stakeholder relationships across a business. 
  • Experience working with retail, leisure, telco, financial services and/or FMCG clients is a plus

Why join us? 

  • Be part of a high-impact Customer Intelligence team shaping strategy across leading retail brands. 
  • Work with a passionate team who care deeply about customers and the stories the data tells. 
  • Enjoy flexible working arrangements and a culture that values curiosity, collaboration, and growth. 
  • Great employee corporate benefits, including generous discounts across all Super Retail Group brands (Supercheap Auto, BCF, rebel and Macpac)  

This is your chance to make an immediate impact, turning data into action across our brands. It's a 6-month contract, with the possibility to continue and grow within our Customer Intelligence team. Apply now.  

Our Commitment to Inclusion: At Super Retail Group, we are proud to be an equal opportunity employer. We celebrate diversity and recognise the value that a culture of inclusion brings to our workplace and to our customer experiences. 

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