Insights-to-Action Governance Lead
7 days ago
About the Role
Are you passionate about turning customer feedback into meaningful change? We're looking for an Insights-to-Action Governance Lead to join our Health Insurance team and drive enterprise-wide improvements in customer experience.
This role acts as the central hub for transforming complaints, quality assurance, and compliance data into actionable insights. You'll lead the governance of our "Insights to Action" ecosystem—ensuring that feedback is captured, prioritised, and translated into strategic initiatives that make a real difference.
You'll work closely with senior stakeholders, the Complaints Council, and cross-functional teams to embed Outer Loop continuous improvement practices, define governance frameworks, and maintain the operating rhythm of the Insights Forum.
This is a permanent, full-time role with flexible hybrid working arrangements.
Key Responsibilities
- Lead governance of the Insights-to-Action cycle, ensuring feedback drives measurable change.
- Develop clear, engaging reports that translate data into strategic narratives.
- Facilitate cross-functional alignment and stakeholder engagement.
- Integrate QA and compliance insights for a holistic customer view.
- Champion Outer Loop practices and continuous improvement across the business.
About You
You're a strategic thinker with a knack for connecting the dots. You bring:
- Experience in governance, reporting, or performance improvement.
- Strong communication and data storytelling skills.
- A customer-first mindset and collaborative approach.
- Familiarity with BI tools and root cause analysis.
Why Work with Bupa
When you become a part of the Bupa team, you're joining a company that values innovation, collaboration, and making a positive impact on people's lives. We offer a supportive and dynamic work environment that encourages your professional growth and development.
If you're ready to lead change, drive customer retention, and contribute to Bupa's success, we want to hear from you Apply now and be a part of our journey towards delivering exceptional customer experiences.
What's in it for you?
As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.
Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.
-
Research and Insights Specialist
1 week ago
Australia Australian Retirement Trust Full time $90,000 - $120,000 per yearAre you passionate about turning data into actionable insights? Australian Retirement Trust is seeking a Research and Insights Specialist to join our Member Strategy and Performance team.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and...
-
Enterprise Insights Analyst
2 weeks ago
Australia Aruma Full time $80,000 - $120,000 per yearWork options: Hybrid Full-Time Perm x 38 hours per week | Remote/Hybrid position NSW / VIC / ACT / QLD ONLYIncrease your take home pay | Fortnightly Pay | NFP DiscountsDesirable: familiarity with Azure, DAX, and enterprise reporting tools.Join Aruma as an Enterprise Insights AnalystAt Aruma, we're all about empowering people with disabilities to live great...
-
▷ Immediate Start: People Insights Analyst
3 weeks ago
Australia Travel Leaders Group, LLC Full timeApply now Job no: 927232 Work type: Full-time Location: Geelong - Full time, fixed term role until 30th September 2028. - Geelong office location, with flexible hybrid working - Offering a competitive starting base salary of $125,900 plus super and benefits Care in Action With a career at the TAC, you’ll be helping us look out for the lives of everyone...
-
Australia Redland City Council Full time $120,000 - $140,000 per year()hours per week - untiltovehicle allowanceRedland City Council offers you the chance to improve lives and shape your own career… in a truly special place.Shape the future of electrical safety and governance at Redland City Council.Redland City Council is seeking an experienced Electrical Governance and Implementation Lead to drive organisation-wide reform...
-
Lead, Business Continuity
6 days ago
Australia Deakin University Full time $138,102 - $146,374 per yearJob no: 575417Work type: Full-timeLocation: FlexibleCategories: ManagementFlexible location based at Melbourne, Burwood or Geelong Campus + hybrid work arrangementsFull-time and ongoing – commencement from 6 October 2025$138,102 - $146,374 (HEW % SuperannuationTeam overview:As trusted advisors and collaborative partners, the Finance and Assurance function...
-
Lead, Strategic Risk
6 days ago
Australia Deakin University Full time $138,102 - $146,374 per yearJob no: 575415Work type: Full-timeLocation: FlexibleCategories: Management, Legal ServicesFlexible location based at Melbourne, Burwood or Geelong Campus + hybrid work arrangementsFull-time and ongoing – commencement from 6 October 2025$138,102 - $146,374 (HEW % SuperannuationTeam overview:As trusted advisors and collaborative partners, the Finance and...
-
Australia SA Health Full time $67,589 - $72,033 per yearJob no: 917095Work type: Full timeLocation: Far NorthCategories: Administration, Business and Management, Executive, Project and Program Management Flinders and Upper North Local Health Network – WhyallaASO3 | Full Time | OngoingBase Salary Range: $67,589 - $72,033 p.aIn addition to base salary, this position attracts Superannuation, Leave Loading, and...
-
Medical Examinations Lead
3 weeks ago
Australia Travel Leaders Group, LLC Full timeApply now Job no: 927242 Work type: Full-time Location: Geelong Medical Examinations Lead - Two roles: 1 x Full time, fixed term role for 12 months and 1 x Full time permanent position - Geelong office location, with flexible hybrid working (3 day per week office attendance required) - Offering a competitive starting base salary of $120,776 plus super and...
-
HSE Governance and Compliance Associate
4 days ago
Australia nbn™ Full time $90,000 - $120,000 per yearJob ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn for an HSE Governance and...
-
Australia Saviynt Full time $120,000 - $180,000 per yearSaviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their...