Research and Insights Specialist

Are you passionate about turning data into actionable insights? Australian Retirement Trust is seeking a Research and Insights Specialist to join our Member Strategy and Performance team.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We're all about helping our members make the most of their money. And while they go after their goals, you can too. In this pivotal role, you'll support the delivery of strategic insights that inform business decisions, drive member experience improvements, and help shape our future direction. You'll collaborate with internal teams and external partners, champion best practices, and ensure our research programs deliver robust, commercially relevant outcomes. Your work will directly influence key projects and stakeholders across the Members business area and the broader organisation.

Day to day, you'll:

• Deliver key components of the strategic insights program to help ART achieve its objectives.
• Manage and collaborate with external agencies and consultants, ensuring methodologies are robust and findings are clear and commercially relevant.
• Integrate strategic research insights with member engagement, behavioural data, and Voice of Customer feedback for greater business relevance.
• Champion and improve research and insight processes and best practices.
• Maintain documentation of research programs and processes to support analytics governance.
• Extend research practices into mixed methods and adjacent capabilities.
• Embed insights that have demonstrable impact on decision-making for leaders and business partners.
• Prepare and present reports, submissions, and briefings that articulate member and market needs.
• Support the design and implementation of insight products and programs that drive strategic business and member outcomes.

This role is a permanent opportunity.

Location: Brisbane, Sydney or Melbourne.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have tertiary qualifications in Research, Statistics and Data Analysis, Information Management, Commerce, or a related discipline.
• You're experienced and proficient with research methods, approaches, and tools.
• You have strong analytical and data mining skills, and you're able to convert raw data into actionable business insights.
• You understand how member information supports strategic and tactical decision-making.
• You'll consult widely, build strong relationships, and present confidently to senior stakeholders.
• Your written and verbal communication skills are excellent, and you can translate technical concepts into easily understood ideas.
• You're able to manage your time, prioritise your work, and handle multiple assignments simultaneously.
• You work independently, and you're highly organised and detail-oriented.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Sunday, 5 October 2025.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.