Warehouse Manager

Brookvale | $90–110k base + super (subject to experience)

Start: ASAP, but we'll wait for the right person

About Us

We're
Eureka

— a next-generation pet wellness company on a mission to radically improve the way dogs eat and thrive. Founded in 2022, we've grown fast by doing things differently: we make Australia's only
wild protein–focused

natural dog food, crafted from ethically sourced venison, boar, kangaroo and more. It's premium, air-dried, and designed to mirror what dogs are evolved to eat —
no fillers, no fluff, no compromises

.

In just two years, we've:

• Onboarded
  15,000+ Aussie dogs
• Scaled to serving
  2M+ meals/year

, delivered nationwide
- Raised capital from
Australia's top pet investors and operators
- Built a
subscription-first D2C model

with deeply loyal customers
- Created
real-world native habitat conservation

through our supply chain

We're lean, operator-led, and built for speed.
No corporate layers. No startup theatre. Just real growth, real customers, and a team that gets things done.

The Role

As our Warehouse Manager, you'll run the show behind every Eureka delivery—keeping the warehouse humming, the team on point, and every order flying out the door with precision. You'll take full ownership of the fulfillment engine, from pick-pack-ship to inventory that's always on the money, and work hand-in-paw with everyone from customer service legends to our trusted carriers. We set the bar high for customer experience, and you'll be the one making sure we clear it, every single time.

Key Responsibilities:

• Oversee end-to-end order fulfillment:

Manage daily picking, packing, and shipping for both B2C and wholesale orders.
- Lead warehouse team:

Recruit, train, and coach full-time and casual staff to drive a high-performance culture.
- Drive process improvement:

Implement and optimize WMS software, SOPs, and best practices to boost speed and accuracy.
- Manage inventory health:

Track stock levels, minimize deadstock, and proactively prevent stock-outs.
- Champion health & safety:

Enforce safe warehouse practices and compliance with all safety protocols.
- Streamline procurement:

Strengthen vendor relationships to improve lead times and inventory availability.
- Enhance customer experience:

Collaborate with customer service on returns and ensure prompt, accurate fulfillment.
- Own performance reporting:

Deliver weekly KPIs and data-driven insights to inform business decisions.
- Build strong partnerships:

Foster positive relationships with suppliers, carriers, and internal teams.

About You

You've run
large-scale, consumer-facing pick & pack operations

and know what it takes to keep thousands of orders moving smoothly every week. You're wired for order, allergic to chaos, and thrive on making ops faster, smarter, and more reliable. You've led fulfillment in fast-paced environments, balancing detail with the big picture. You're not just a manager — you're a coach, problem-solver, and collaborator who loves rolling up your sleeves.

You likely bring:

• 3–5 years' experience in warehouse fulfillment, ideally in
  high-volume D2C ecommerce
• Proven success running large pick & pack operations with strong customer-facing SLAs
• Track record in leadership, process improvement, and scaling teams
• Hands-on experience with inventory + warehouse management systems
• Strong communication and a customer-first mindset
• And of course… a soft spot for dogs

What You'll Get

• Pet-friendly HQ on Sydney's Northern Beaches
• Competitive salary package
• True end-to-end ownership, making a direct difference to our customers every day
• A smart, low-ego, execution-first team that supports each other
• The runway to implement your ideas, lead a dynamic team, and shape how we scale.
• A culture that values action, autonomy, and real results

If this all sounds like you, we want to hear from you. Send a CV, a quick note on why this is your role — and hey, bonus points for a good dog pun