Language Testing

Overview:

• Full-time, ongoing role

• $73,776+ 12% Superannuation

• The Language Testing and Customer Service Officer provide high-quality customer service and administrative support for PTE Academic and IELTS testing at RMIT UP. The role ensures smooth test operations, accurate processing of enquiries and enrolments, and professional front-of-house service to students and test candidates.

• Excellent office location - Franklin Street, Melbourne

• Our Values - Passion | Impact | Inclusion | Integrity | Imagination | Courage

About RMIT University Pathways (RMIT UP)

RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.

Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT's values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do.

Our key programs include Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing, and Informit, a leading research database focused on Australasian content.

About the role

The Language Testing and Customer Service Officer plays a key role in supporting RMIT University Pathways' language testing operations and delivering exceptional client service. In this role, you'll provide accurate and timely assistance to students, test candidates, and other clients Whether responding to phone, email and in person enquiries, or completing administrative tasks for the language tests.

You'll support the smooth delivery of PTE Academic and IELTS tests, ensuring all processes meet strict compliance, quality, and security standards. This includes managing daily test operations, maintaining accurate records, completing \pre- and post-test administration and reporting.

As the first point of contact, you'll also perform professional front-of-house duties and contribute to the overall success of the Language Testing team by promoting RMIT English language courses, supporting marketing events, and working collaboratively to meet service and business goals.

This position offers the opportunity to work in a dynamic, client-focused environment where attention to detail, strong communication skills, and a proactive approach are highly valued.

About You

You will bring:

• Proven experience in providing high-quality customer service within a professional or commercial environment.

• Strong interpersonal and communication skills, with the ability to engage professionally with clients and colleagues from diverse cultural backgrounds.

• Excellent written, verbal, and telephone communication skills.

• Strong organisational and administrative skills, with high attention to detail and accuracy.

• Proficiency in Microsoft Office, databases, internet-based applications, and payment systems (including EFTPOS).

• A proactive, flexible, and can-do attitude with the ability to prioritise tasks and meet deadlines.

• Demonstrated ability to work effectively as part of a team and contribute to shared goals.

• Commitment to maintaining confidentiality, data security, and compliance with procedures.

• Willingness to learn and keep skills and product knowledge up to date.

Desirable:

• Experience communicating with people whose first language is not English.

• Knowledge of or experience with IELTS and/or PTE Academic testing processes.

What we offer you

We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you'll enjoy:

• Salary Packaging Options and exclusive employee discounts at leading retailers.

• A strong focus on health and wellbeing, including RMIT-subsidised gym memberships, Employee Assistance Program (EAP) access and discounted childcare options.

• Access to professional development opportunities, such as training, upskilling, leadership programs, and LinkedIn Learning.

• A positive workplace culture with a staff reward program, and a staff wellbeing program.

To Apply

• Please submit your CV and a cover letter addressing your suitability for this position by clicking on the 'Apply' link. Cover letters should be addressed to HR

• Please note that we are interviewing progressively, as we receive applications, so please do not wait until the close date to submit your application.

• Email HR:

(Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website's careers page

.)

For more details, refer to the Position Description:

Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check

Our Commitment to Inclusion

At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences.

We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates.

As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at

with your preferred communication method, and we will be in touch to discuss your requirements.

Read our Child Safety Policy:

Child Safety Policy

We are a Circle Back Initiative Employer – we commit to responding to every applicant.

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Applications Close:

9 Nov pm

RMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via

or visit our Careers page for more contact information -

.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.