Service Technician

Empowering careers at ARJO - At Arjo, we know what moves us.

We go above and beyond for people facing mobility challenges, working together as one team and sharing our knowledge with pride. If you're driven by purpose and passionate about making a difference, this could be the opportunity that moves you too.

Due to exciting new business growth in the region, we're expanding our team

We're currently seeking an experienced Field Service Technician to join our NSW Service Team, based in Coffs Harbour/Port Macquarie. This is a fantastic chance to start a rewarding career with a healthcare company that empowers movement and improves quality of life for people with mobility challenges.

In this role, you'll use your technical expertise to troubleshoot, repair, and maintain Arjo equipment, as well as a range of third-party items, across aged care and acute care environments. Your work will ensure equipment is safe and functional for caregivers and patients, and your positive, can-do attitude will help us continue delivering exceptional service to our customers.

The role will involve:

• Carry out maintenance, repairs and testing of Arjo's range of products (medical equipment) as well as a range of related third-party equipment

• Conduct routine scheduled servicing; (Preventative) and breakdown support (Reactive)

• Promoting Arjo services and Service contracts to customers in regional NSW;

• Take a lead in pursuing regional business and work with any other technician that has moved into regional NSW to secure new business;

• Provide technical solutions in a professional manner and to agreed time frames;

• Provide accurate and compliant reporting on equipment serviced and repaired in Arjo's service ERP system;

• Maintain and report spare parts stock accurately in Arjo's service ERP system;

• Maintain the safety and integrity of all serviced products in accordance with Company Policy;

• The Service Technician role may require further regional NSW travel within the Mid North Coast region area, to meet the needs of our large and growing customer base.

Skills and Experience:

• Mechanical and/or Electronics background and aptitude;

• 2-5 years' relevant field service experience, preferably within the Healthcare or a service related sector;

• Proven problem solving ability and troubleshooting skills ;

• Proven track record of providing exceptional customer service;

• Strong time management and planning skills with an ability to meet company performance targets/KPIs;

• A passion for delivering excellent customer service, be well presented, confident and exhibit sensitivity interacting with staff and clients in a range of healthcare environments;

• The ability to understand the customer's needs and provide appropriate solutions for mutual benefit;

• Demonstrated ability to operate small hand tools, soldering, power tools and test/inspection equipment;

• Computer literacy. iPad use familiarity will be advantageous;

• The ability to work without direct supervision yet within a team environment;

• A current NSW driver's licence (Class C) is essential;

• Due to the role working in hospitals and aged care facilities, you are encouraged to have been vaccinated against COVID-19 and have a current influenza vaccination.

What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

• Great Place to Work Certified – May 2025

• Best Workplaces for Women 2025

• Best Place to Work in Healthcare and Social Assistance – Australia 2024

• Company Van

• Paid Parental Leave Scheme

• Employee Assistance Program

• Free onsite parking

• Our Guiding Principles Reward and Recognition

• Continuing education and career development plan

Compensation & Benefits

We offer a competitive remuneration, incentive plan and a company vehicle (van) is provided. You will have our full support, training and opportunities for professional development and the prospect of building a long-term career.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.

Please note: Successful applicants will be required to undergo relevant reference checks, a national police check, and a pre-employment medical (including drug & alcohol screening).

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits.

Ready to Apply? If you're ready to bring your skills to a company that values your contribution, we'd love to hear from you