Administration Support Officer

Join our Admin Leadership Team

Emergency Centre & Switchboard Support Officer (permanent full-time)

Join Us and You Will:

• Grow your career in a supportive, nurturing environment
• Have access to flexible working practices
• Enjoy working as part of our close-knit, supportive team
• Play a critical role in our mission to deliver excellent customer service
• There is a permanent full-time and temporary full-time position available.

About the Role

We are seeking passionate and experienced individuals to fill a vital role within our administrative leadership team:

Emergency Centre & Switchboard Support Officer (permanent full-time)

This role is the first point of contact for both patients and staff, requiring exceptional communication and problem-solving skills. As a support officer, you will not only provide outstanding customer service but also guide and support your team. You will be expected to fill in shifts where needed, demonstrating flexibility and a hands-on approach.

Must be available between Hours: 7:00am – 6pm Monday – Friday.

About You

To succeed in this role, you will be a highly organised, enthusiastic professionals with a passion for delivering outstanding customer service. You will have exceptional communication skills and a proactive attitude with a genuine interest in patient care.

You will also demonstrate:

• Demonstrated leadership experience in a customer-focused environment, strong interpersonal skills and ability to motivate a team.
• Previous experience in a hospital or a medical practice environment
• Exceptional organisational skills and the ability to multi-task and prioritise effectively
• Demonstrated problem solving and conflict resolution skills
• A high degree of attention to detail and accuracy
• Proven ability to work effectively in a team environment and independently as required
• Efficient with the use of the patient management systems highly desirable
• Demonstrated experience in Microsoft Word, Excel and Outlook
• Knowledge of Medical Terminology desirable

What's in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts: Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

The Hospital

Greenslopes Private Hospital is Australia's leading private teaching hospital, owned and operated by Ramsay Health Care, and located just 5km from Brisbane's CBD.

Our caring and constructive organisational culture and the teamwork of our loyal and committed staff help us to deliver excellent health care and achieve positive outcomes for our patients. Ramsay believes in a bright future for our company and for every one of our employees.

Greenslopes Private Hospital offers free staff parking, a thriving social club and an onsite childcare.

Requirements

• Must provide a National Police check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Adele Watts, Administration Services Manager via

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at