Specialist Systems Support

Job Description

• Fantastic opportunity within QantasLink Flight Operations to make a real impact in aviation
• Challenge yourself to grow your career and be part of a team that values innovation, safety and continuous improvement
• Permanent Full-time position at Qantas Head Office in Mascot, Sydney

The heart of Qantas has always been in the heart of Australia. As Australia's largest regional airline and a wholly owned subsidiary of Qantas Airways, QantasLink continues to build connections with people from all walks of life, in all parts of Australia.

We won't settle for anything less than the best outcome. We're a high-performance team, and we each have the opportunity to add value and make an impact on the business.

As a Specialist Systems Support, you will be responsible for providing proof of concept solutions and data-driven insights in order to improve operational efficiencies within QantasLink Flight Operations. This role supports the delivery of strategic and operational projects to ensure the compliance of critical systems and business expectations are met.

You will work with all areas of the QantasLink business, including Flight Crew, to continue support the existing applications and provide operational safety recommendations through analysis of historical data. You will also work with software providers to ensure that the applications being developed meet the standards and aligned with business needs.

In addition, this role is responsible for conducting system checks to ensure the systems are operating in a compliant manner. Furthermore, this role will provide after-hours technical support to Flight Crew for IT-related issues.

To be successful in the role you will possess:

• Tertiary qualifications in Information Technology, Aviation or equivalent experience. Engineering or Software Development is preferable.
• Experience in system support, application management, or IT project delivery.
• Experience in programming and the ability to learn new programming languages.
• Advanced analytical proficiency, with the ability to interpret operational data and provide actionable insights.
• Exemplary communication skills with the ability to build lasting relationships across all stakeholders.
• Proactive and solutions-focused mindset.
• Meticulous attention to details and a commitment to accuracy in all aspects of work.
• Ability to manage multiple priorities in a dynamic operational environment.
• Familiarity with aircraft operations or airline business is an advantage.

Why Qantas?

You will join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you will be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You will be supported from day one with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we have got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We will give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Wednesday 17th September 2025