Customer Experience Specialist

Customer Experience Specialist

Location:
Melbourne, Victoria - Melbourne City, Doncaster, Bundoora, Mentone, Werribee, Hoppers Crossing, Berwick, Glen Waverley and Essendon.

Job Details:
Onsite

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global network.

You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.

Reporting to the Retail Centre Manager and based at our retail sites, the Customer Experience Specialist plays a key role in delivering a seamless and engaging vehicle sales journey. Representing brands such as Subaru, Peugeot, Deepal and Foton – a global leader in commercial vehicles now making its mark in Australia – you will act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up. Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.

Our Story

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

What you'll do:

• Provide a personalised and engaging customer experience from enquiry through to delivery
• Showcase deep product knowledge to educate customers on vehicle features and benefits
• Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups
• Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity
• Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints

About You

To be successful in this role, you will have

• Proven experience in automotive sales, especially with Utes and Trucks, and a strong understanding of customer needs in this segment.
• Passion for delivering exceptional service and creating memorable customer experiences.
• Strong multitasking, communication, and digital proficiency (Microsoft Office); available to work Saturdays with a weekday off in lieu.
• Genuine interest in the automotive industry and a valid driver's licence.

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: We're invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry.

Start your journey

Worried that you don't meet all the criteria exactly? We encourage you to apply Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services. Learn more about Inchcape Australasia here.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.