Customer Success Manager

22 hours ago

Coolangatta, Australia Scalify Full time

**Exciting Career Opportunity in Customer Engagement and Tech Innovation**

Are you enthusiastic about customer service, technology, and the tourism sector? Our client offers an exceptional career opportunity for individuals with these passions

**About the Company**

Our client is a leader in providing innovative Online Booking and Property Management Systems, revolutionizing the hospitality and tourism industry. They value innovation, excellence, and client partnerships, empowering businesses to reach their fullest potential.

The success of our client's company is driven by its diverse and talented team. They have fostered an environment that is open, flexible, and supportive, encouraging diversity and personal growth. Their employees are proud to be part of their organization, and you could be too

**Role Overview**

This is an exciting time to join our client's team as they expand internationally and continually evolve their products and services. The heart of this growth is their Customer Success team, dedicated to building lasting and loyal relationships with clients. In this role, you will:

- Enhance customer satisfaction and ensure clients are maximizing the benefits of the product.
- Work under an experienced Customer Success Supervisor in a supportive and dynamic team.
- Build and sustain client relationships, ensuring customer satisfaction and effective use of features.
- Actively manage customer retention and work on improvement strategies.
- Drive innovations in processes and initiatives.
- Lead product workshops and webinars to enhance product engagement.
- Address customer concerns to maintain high client retention rates.
- Meet and exceed business KPIs.

Our client is looking for someone who:

- Is passionate about building and nurturing customer relationships.
- Has excellent interpersonal skills to develop close client and stakeholder connections.
- Is organized, capable of managing multiple relationships, and an effective problem solver.
- Enjoys teamwork, has a positive attitude, and is detail-oriented.
- Is creative and committed to providing outstanding customer experiences.

**What the Client Offers**
- Full-time role, Monday to Friday with a hybrid working model.
- A scenic office location in a central area.
- A vibrant team culture with regular social activities and team-building events.
- Additional benefits like birthday leave and paid parental leave.

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