Receptionist / Guest Services

22 hours ago

Coolangatta, Australia Nirvana By The Sea Full time

Nirvana By The Sea is one of the most popular resorts on the Gold Coast, it's located on the beautiful Kirra Beach, 5 minutes from Gold Coast Airport and walking distance to the busy Coolangatta area.

Nirvana By The Sea is a 4.5-star self-contained apartment building, a very busy resort which has just won another traveller's choice from Trip Advisor.

An exciting opportunity has become available for a casual Front Office Receptionist who strives in providing excellent customer service, building rapport and is looking to grow their career in the Hospitality Industry.

Your main responsibilities will include:

- Receiving and processing reservations, checking in/out guests
- Meeting and greeting all guests and answering the telephone
- Identifying opportunities to improve service delivery through the use of feedback
- Check the online reviews on a daily basis
- Identifying and recommending changes to improve business and operating efficiencies
- Providing back-up support to other departments as required
- Enter all necessary data in the computer system and be able to balance at the end of a shift
- Undertaking general clerical & administrative duties.
- A Passion for customer service
- Minimum 12 months previous experience in a 4-5 star property
- Experience using a reservation System
- Well developed technical and admin skills including advanced computer literacy ( Microsoft Word, Excel and Outlook)
- The ability to work effectively in a team as well as individually and under pressure
- Excellent time management skills with the ability to multi-task
- Excellent attention to detail
- Have professional presentation grooming
- Ability to be flexible with shifts. Occasional weekend work may be required Approx 24 hours 4 days per week

In return, the successful applicant will receive a competitive salary, uniform, car parking and the opportunity to be part of a friendly and dynamic team.

Only shortlisted applicants will be contacted.

**Job Type**: Casual

Pay: $29.00 - $42.00 per hour

Expected hours: 20 - 25 per week

Work Location: In person

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