Day Spa Manager

Pullman Magenta Shores, a luxurious 5-star beachside resort just 15 minutes north of Terrigal on the NSW Central Coast, is more than just a serene escape—it's an inspiring place to work. Our resort offers a sanctuary of relaxation and elegance, with studio guestrooms, villas, luxury beach houses, terraces, and a variety of dining options, including Barretts Restaurant, Shallows Casual Dining and Bar, and the seasonal Lagoon Bar. We also feature event facilities and the rejuvenating Vie Spa.

As a team member, you'll thrive in a dynamic environment where your role contributes to delivering exceptional guest experiences. Surrounded by the Pacific Ocean, Tuggerah Lakes, and Wyrrabalong National Park, this stunning backdrop provides the perfect setting for a balanced work-life experience.

Purpose

As the Day Spa Manager, your primary focus lies in curating a profoundly calming and tranquil experience for our guests. Your commitment to exceptional customer service, combined with your expertise in spa management, ensures that all guests receive personalized care that is deeply oriented towards their relaxation and well-being.

Primary Responsibilities:

• Lead and manage our spa team, ensuring that the highest standards of service and care are consistently met
• Develop and execute strategies to drive revenue and enhance guest satisfaction
• Train, mentor, and develop spa staff, nurturing a culture of excellence and continuous improvement
• Monitor and maintain inventory levels, retail sales, and cost controls
• Collaborate with the team to create and promote revenue-generating ideas and spa packages
• Develop a strong understanding of the spa's products and the wide range of treatments and services we offer
• Seamlessly handle appointments, payments, and those essential administrative tasks, making it all look like a breeze

Skills & Experience

• Hold a Diploma or Cert IV in Beauty Therapy or Massage, showcasing dedication to professional qualifications
• Proven expertise in retail, sales, leadership, training, and team development
• Strong business acumen and a focus on achieving business goals
• Exceptional communication and interpersonal skills
• Exemplify impeccable grooming, presentation and have a thoughtful communication style
• Possess expert time management skills, with the ability to customise treatments for each guest's unique needs
• Maintain composure and agility under pressure
• Bring a proactive, positive attitude, complemented by Hotel / Resort Spa experience, and be available for weekend and late-shift flexibility to meet guest needs

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

At Pullman Magenta Shores, you'll be part of a team that helps guests relax, explore, and connect, all while enjoying a workplace that feels like a retreat from the everyday.