Spa Attendant

2 days ago

South Brisbane, Australia Soak Bathhouse Full time

**We are looking for Spa Attendants.** This is a diverse role that will have you switching from greeting members personally & answering the phones, to checking the spa pool & sauna areas to ensure a high standard of service and cleanliness at all times. **Key Responsibilities**: - Greet everyone & serve customers at the front desk. - Booking customers in for services, and giving spa tours. - Answer calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary. - Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with their bookings. - Maintain consistent sales by answering calls and attending to walk-ins, upsell memberships to existing members. - Linen inventory, replacing towels throughout the spa, surface cleaning where required and stocktakes. - Ensuring all Sauna Rooms are turned on, cleaned and prepared for the next group of customers. - Ensure all facilities and services are safe and clean at all times. - Assist the Spa Manager where directed. - Ensure dress standards are maintained. - Perform opening & closing duties in a timely manner. - Follow directions, prioritise and complete tasks in a timely manner. - Perform other related duties. **What you’ll need to succeed**: - Experience in a similar role - Supervising a Spa / Wellness Centre / Health Club. - Ability in a similar role - Supervising a Spa / Wellness Centre / Health Club. - Friendly, outgoing personality and a high standard of personal presentation. - The ability to solve problems and overcome obstacles. - Outstanding communication abilities - able to listen, understand, empathise and influence others. - Customer-focused with a desire to achieve exceptional customer outcomes. - Ability to be a role model and live by health values and behaviours while being passionate about the gym brand you work for. - A "can do" attitude with a thirst for learning & ambition for growth. - Be reliable, proactive, punctual, and professional. - Have a strong work ethic. - Be highly motivated & an adaptable team player with the ability to multitask and show initiative. - Computer literacy & ability to learn new systems. - Communicate & uphold, policies & procedures of the business to customers and staff. - Current First Aid & CPR Certificates (if not holding, would be willing to acquire). - Have Australian working rights. Pay: $23.37 - $28.98 per hour Expected hours: 40 per week **Benefits**: - Dental insurance - Employee discount - Employee stock purchase plan - Free drinks - Free food - Health insurance - Life insurance - Referral program - Travel reimbursement Schedule: - 8 hour shift - Afternoon shift - Day shift - Monday to Friday - Morning shift - Weekend availability Supplementary Pay: - Bonus - Commission - Penalty rates - Signing bonus Work Authorisation: - Australia (preferred) Work Location: In person

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