Spa Attendant

4 days ago

South Brisbane, Australia Soak Bathhouse Full time

**We are looking for Spa Attendants.**

This is a diverse role that will have you switching from greeting members personally & answering the phones, to checking the spa pool & sauna areas to ensure a high standard of service and cleanliness at all times.

**Key Responsibilities**:

- Greet everyone & serve customers at the front desk.
- Booking customers in for services, and giving spa tours.
- Answer calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
- Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with their bookings.
- Maintain consistent sales by answering calls and attending to walk-ins, upsell memberships to existing members.
- Linen inventory, replacing towels throughout the spa, surface cleaning where required and stocktakes.
- Ensuring all Sauna Rooms are turned on, cleaned and prepared for the next group of customers.
- Ensure all facilities and services are safe and clean at all times.
- Assist the Spa Manager where directed.
- Ensure dress standards are maintained.
- Perform opening & closing duties in a timely manner.
- Follow directions, prioritise and complete tasks in a timely manner.
- Perform other related duties.

**What you’ll need to succeed**:

- Experience in a similar role - Supervising a Spa / Wellness Centre / Health Club.
- Ability in a similar role - Supervising a Spa / Wellness Centre / Health Club.
- Friendly, outgoing personality and a high standard of personal presentation.
- The ability to solve problems and overcome obstacles.
- Outstanding communication abilities - able to listen, understand, empathise and influence others.
- Customer-focused with a desire to achieve exceptional customer outcomes.
- Ability to be a role model and live by health values and behaviours while being passionate about the gym brand you work for.
- A "can do" attitude with a thirst for learning & ambition for growth.
- Be reliable, proactive, punctual, and professional.
- Have a strong work ethic.
- Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
- Computer literacy & ability to learn new systems.
- Communicate & uphold, policies & procedures of the business to customers and staff.
- Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
- Have Australian working rights.

Pay: $23.37 - $28.98 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Employee discount
- Employee stock purchase plan
- Free drinks
- Free food
- Health insurance
- Life insurance
- Referral program
- Travel reimbursement

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplementary Pay:

- Bonus
- Commission
- Penalty rates
- Signing bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person

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