Team Leader

6 days ago

Eight Mile Plains QLD, Australia Max Solutions Full time $60,000 - $100,000 per year

Overview:

  • Career growth opportunities
  • Accessible ongoing training
Team Leader - National Support Hub

You might be from industry already, a call centre professional wanting to step up or from another service industry all together, but if you thrive in a customer-focused role, enjoy leading and managing a team to achieve kpi's then we would love to hear from you.

In this role you will be responsible for leading and managing the team to achieve kpi's and provide ongoing support and mentoring to staff to ensure performance expectations are met with the servicing of customers and documentation and administration activities are in line with contractual standards.

Join the us

  • Coach and mentor the team to achieve results
  • Act as a key driver for information sharing, best practice ideas and efficiencies
  • Kick goals in a team that changes lives every day

Would this describe you?

  • High level of communication, interpersonal and organisational skills
  • Previous experience leading a team to achieve KPI's
  • Coaching and mentoring experience
  • Excellent negotiation skills with the ability to look for solutions and overcome objections
  • Aware of the vulnerabilities to employment and the effects of unemployment
  • Experience utilising the Department Provider portal (ECSN)
  • Understanding of Human Resources practices
  • Certificate IV in Workplace Training or willingness to acquire
  • Able to obtain a current Working with Children Check & Police Check and MyID

More than just a salary

  • "Purple Perks" Discounts from a large number of well-known retail /travel and adventure companies for staff
  • EAP Program available for yourself and family members
  • Opportunity to grow and develop through training and leadership support
  • 5 weeks annual leave after 3 years' service
  • Cash out of purchase annual leave to suit your needs
  • Gender neutral paid parental leave of 12 weeks
  • Extensive leave provisions including domestic, community service and study leave
  • Education assistance and study leave
  • Gender neutral paid parental leave of 12 weeks
  • Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
  • 5 weeks annual leave after 3 years service
  • Access to long service leave after 5 years service
  • Extensive leave provisions including domestic abuse, community service, study leave
  • Ability to purchase or cash out annual leave
  • Education assistance and study leave
  • Flexible working arrangements
  • Proven career development and promotion opportunities

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

We value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on or email before you submit your application.

  • Team Leader

    2 days ago

    Eight Mile Plains, Australia Open Minds Full time

    **What we can offer** - Join a supportive and evolving team! - Salary Sacrifice Opportunities! - Opportunity to work in **Morayfield **or **Eight Mile Plains office**! Are you a highly motivated and passionate leader wanting to make a difference in the lives of people with a physical or psycho-social disability within a growing organisation? Our Team...

  • Team Manager Motor Claims

    2 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Team Manager Motor Claims** **(** **Job Number**: **23000081** **)** **Description** **About the role** We have a 12-month opportunity for a Team Manager to join our Motor Claims team, here at RACQ! The environment is fast paced, dynamic and evolving. We work within a diverse workforce of energised, enthusiastic, and caring people. Being there for our...

  • Motor Claims Team Manager

    2 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Motor Claims Team Manager** **(** **Job Number**: **220001P1** **)** **Description** **About the role** We have two opportunities for a Team Manager to join our Motor Claims team, here at RACQ! The environment is fast paced, dynamic and evolving. We work within a diverse workforce of energised, enthusiastic, and caring people. Being there for our...

  • Sterilisation Leader

    1 week ago

    Eight Mile Plains, Queensland, Australia Cook Medical Full time $80,000 - $120,000 per year

    Permanent position to commence as soon as possibleFull-time onsite role located at Eight Mile PlainsRotating rosterCook Medical is a global medical device manufacturer, committed to improving medical care worldwide.The OpportunityReporting to the Manager, Sterilisation, this role is responsible for ensuring the safe and effective operation, maintenance and...

  • Team Manager Motor Claims

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Team Manager Motor Claims **(**Job Number**:240001DU**)** **Description** **Team Manager - Motor Claims** We have both permanent and temporary opportunities available for a Claims professional to join RACQ Motor Claims as a Team Manager. The Motor Claims division is fast-paced, dynamic and continually evolving. Our diverse workforce is composed of...

  • Team Member

    16 hours ago

    Eight Mile Plains, Australia 7-Eleven Full time

    Do you love Slurpee’s and sustainable Coffee? Well, so do we! It sounds like it’s time for you to come and join the team at 7-Eleven. We are on the lookout for casual team members with Overnight availability to join the team in the Eight Mile Plains Store. Being the face of your store, you will: - Delight your customers with service and store...

  • Leader Educator for 3-4 Years Old Room

    1 week ago

    Eight Mile Plains, Australia Bright Future Early Education Centre Full time

    Join Our Bright Future Eight Mile Plains Family! Lead Educators and Educators Wanted in Eight Mile Plains Are you passionate about nurturing young minds and creating a positive learning environment? Bright Future, our esteemed Early Education and Care Service in Eight Mile Plains, is seeking a dedicated and enthusiastic Lead Educator to join our dynamic...

  • Team Leader

    2 days ago

    Browns Plains, Australia Grill'd Full time

    **Experienced Team Member**: At Grill’d, we’re more than just burgers - we’re a team that thrives on energy, hospitality, and fast-paced fun. With 175+ restaurants across Australia, we’re searching for Experienced Team Members who are ready to take the next step, lead by example, and create unforgettable experiences for our guests. Come join the...

  • Manager Organisational Transformation and Change

    16 hours ago

    Eight Mile Plains, Australia RACQ Full time

    **Manager Organisational Transformation and Change** **(** **Job Number**: **22000187** **)** **Description** **Manager Organisational Transformation and Change** We are seeking an organisational transformation, change management, and/or organisational development professional to play a critical role in the planning and support for our people with regards...

  • Swimming Pool Technician

    1 week ago

    Eight Mile Plains QLD, Australia Captain Nemo's Full time $65,000 - $80,000 per year

    Captain Nemo's - - is currently seeking 1 person, especially passionate about Customer Service.A FULLY EXPERIENCED Swimming Pool Technician -Must be competent in all areas of pool chemistry, pool maintenance, equipment installation, and pool & spa equipment sales.Captain Nemo's is a growing business with an exceptional team. We are a stable established...