Team Leader

7 days ago

Eight Mile Plains QLD, Australia Max Solutions Full time $60,000 - $100,000 per year

Overview:

  • Career growth opportunities
  • Accessible ongoing training
Team Leader - National Support Hub

You might be from industry already, a call centre professional wanting to step up or from another service industry all together, but if you thrive in a customer-focused role, enjoy leading and managing a team to achieve kpi's then we would love to hear from you.

In this role you will be responsible for leading and managing the team to achieve kpi's and provide ongoing support and mentoring to staff to ensure performance expectations are met with the servicing of customers and documentation and administration activities are in line with contractual standards.

Join the us

  • Coach and mentor the team to achieve results
  • Act as a key driver for information sharing, best practice ideas and efficiencies
  • Kick goals in a team that changes lives every day

Would this describe you?

  • High level of communication, interpersonal and organisational skills
  • Previous experience leading a team to achieve KPI's
  • Coaching and mentoring experience
  • Excellent negotiation skills with the ability to look for solutions and overcome objections
  • Aware of the vulnerabilities to employment and the effects of unemployment
  • Experience utilising the Department Provider portal (ECSN)
  • Understanding of Human Resources practices
  • Certificate IV in Workplace Training or willingness to acquire
  • Able to obtain a current Working with Children Check & Police Check and MyID

More than just a salary

  • "Purple Perks" Discounts from a large number of well-known retail /travel and adventure companies for staff
  • EAP Program available for yourself and family members
  • Opportunity to grow and develop through training and leadership support
  • 5 weeks annual leave after 3 years' service
  • Cash out of purchase annual leave to suit your needs
  • Gender neutral paid parental leave of 12 weeks
  • Extensive leave provisions including domestic, community service and study leave
  • Education assistance and study leave
  • Gender neutral paid parental leave of 12 weeks
  • Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
  • 5 weeks annual leave after 3 years service
  • Access to long service leave after 5 years service
  • Extensive leave provisions including domestic abuse, community service, study leave
  • Ability to purchase or cash out annual leave
  • Education assistance and study leave
  • Flexible working arrangements
  • Proven career development and promotion opportunities

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

We value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on or email before you submit your application.

  • Team Leader

    6 days ago

    Eight Mile Plains, Queensland, Australia Relationships Australia QLD Full time $109,000 - $123,000 per year

    About UsAt Relationships Australia Queensland (RAQ), we are proud to be Queensland's leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the...

  • Team Leader

    1 week ago

    Eight Mile Plains, Queensland, Australia Maximus Full time $60,000 - $120,000 per year

    Project/Position IntroductionOverviewCareer growth opportunitiesAccessible ongoing trainingTeam Leader - National Support HubYou might be from industry already,  a call centre professional wanting to step up or from another service industry all together, but if you thrive in a customer-focused role, enjoy leading and managing a team to achieve kpi's then we...

  • Customer Support

    2 weeks ago

    Eight Mile Plains, Australia Weir Group Full time

    Customer Support Team Leader Weir Minerals Eight Mile Plains Onsite Purpose of Role: As the Customer Support Team leader for Weir Minerals Aftermarket spares, you will oversee a team of Customer Support officers. You and your team will work together to achieve a high level of customer satisfaction and business growth. Why choose Weir: Be part of a...

  • Team Leader

    3 days ago

    Eight Mile Plains, Queensland, , Australia Relationships Australia QLD Full time $109,000 - $123,000 per year

    About UsAt Relationships Australia Queensland (RAQ), we are proud to be Queensland's leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the...

  • Educational Leader

    1 week ago

    Eight Mile Plains, Australia Goodstart Early Learning Full time

    **Role**: Educational Leader **Location**: Brisbane Inner Suburbs **Centre**: Goodstart Eight Mile Plains **Employment Type**: Full-Time Permanent We’re Goodstart At Goodstart, we’re all about laying the foundation for better lives through amazing early learning experiences, and we know that we can’t do that without great people! From our centre...

  • Complaints Team Manager

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Complaints Team Manager**(**Job Number**:250000RZ**)** **Description** At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more. **About the role** We have a permanent opportunity available for an Insurance complaint’s professional to become a Team Manager within our Motor...

  • Educational Leader

    2 weeks ago

    Eight Mile Plains, Australia YMCA Brisbane Full time

    **The Y Queensland stand together with all people regardless of age, gender, ethnicity or belief.** We are currently recruiting for an **Educational Leader** to join our team at **YMCA Warrigal Road Outside School Hours Care (OSHC) located in Eight Mile Plains**. **This is a **permanent, part-time** position. **About the role** As the **Educational...

  • Sterilisation Leader

    1 week ago

    Eight Mile Plains, Queensland, Australia Cook Medical Full time $80,000 - $120,000 per year

    Permanent position to commence as soon as possibleFull-time onsite role located at Eight Mile PlainsRotating rosterCook Medical is a global medical device manufacturer, committed to improving medical care worldwide.The OpportunityReporting to the Manager, Sterilisation, this role is responsible for ensuring the safe and effective operation, maintenance and...

  • Team Manager Motor Claims

    7 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Team Manager Motor Claims **(**Job Number**:240001DU**)** **Description** **Team Manager - Motor Claims** We have both permanent and temporary opportunities available for a Claims professional to join RACQ Motor Claims as a Team Manager. The Motor Claims division is fast-paced, dynamic and continually evolving. Our diverse workforce is composed of...

  • Team Leader

    7 days ago

    Emu Plains, Australia Humanology Full time

    Join an innovative, collaborative & forward-thinking organisation - Fun, dynamic workplace culture with regular team events - Full-time position with a competitive hourly rate + growth opportunities Industry leader, Erizon is currently seeking an experienced and self-motivated Team Leader to join their growing team in Emu Plains, NSW. For this exciting new...