Customer Care Specialist – Entry Level Role

1 week ago

Sydney, New South Wales, Australia Athena Mortgage Full time $45,000 - $60,000 per year

Customer Care Specialist – Kickstart your career with Athena Home Loans

Who we are?

We are Athena and we're a fintech company that has already transformed home loan lending in Australia for the better. We're reimagining home loans and showing Australia there's a lender on their side. Home loans are all we do. We place the power of independence in our customers' hands and in yours. If you're looking to start your career in the finance world and make a difference in a diverse, unified team we'd love to hear from you.

This entry level role is a unique opportunity to apply what you're studying (or have studied) in a professional setting while gaining valuable industry exposure in the Financial Services world.

Who we're looking for?

  • You're looking for your first full time professional role

  • You are a motivated individual, either have finished or currently in your final year of studies at university/TAFE in either a finance, business or similar degree

  • You have a keen interest in the financial services sector

You have excellent written, oral and interpersonal communication skills

What you'll do:

  • Connect and provide exceptional levels of service to Athena customers by phone, SMS and email

  • Assist customers with general loan application queries and document submissions.

  • Learn how home loans work and different lending products

  • Resolve customer matters and escalate complex matters

Be the voice of customers internally and champion ideas to make our products and processes even better

Benefits & Perks

  • Full training & mentorship

  • Career growth & opportunity

  • Flexible and casual working environment.

  • Ability to work from home.

  • Wellbeing program to support your physical, mental, social and financial health

  • Perks program with access to discounts to everyday expenses

Fantastic team culture with monthly event

You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team. Be great, be you, play nice.

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.

Please be sure to add to your contact list to ensure delivery of all correspondence from us.

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